Description

Economic Mobility Case Manager

Make a Lasting Impact on Individuals, Families, and Communities

Xiente is seeking a dedicated, compassionate, and results-driven Economic Mobility Case Manager to help individuals and families overcome barriers, achieve self-sufficiency, and build pathways to long-term economic success.

In this role, you will serve as a trusted coach, advocate, and resource navigator, partnering with participants as they pursue employment, education, financial wellness, career advancement, and personal growth goals. If you are passionate about empowering others and thrive in a collaborative, mission-driven environment, we encourage you to apply.

Why Join Xiente?

• Make a meaningful impact in the lives of individuals and families.
• Help participants achieve employment, educational, and financial goals.
• Work with a collaborative, supportive, and mission-focused team.
• Build relationships with employers, workforce partners, educational institutions, and community organizations.
• Engage in rewarding work that strengthens communities and promotes economic mobility.
• Grow professionally while supporting life-changing outcomes for participants.

Position Summary

The Economic Mobility Case Manager provides comprehensive case management, coaching, advocacy, and support services to individuals and families seeking increased economic stability and independence. This role works closely with participants to assess needs, identify strengths, address barriers, and develop individualized plans that support employment, education, financial wellness, and long-term self-sufficiency.

The ideal candidate is passionate about helping others succeed, highly organized, solution-oriented, and committed to fostering positive outcomes through a participant-centered and strengths-based approach.

Essential Duties and Responsibilities

Participant Engagement & Case Management

• Conduct participant intake, assessments, and eligibility determinations.
• Develop individualized service plans that identify participant goals, strengths, barriers, and action steps toward economic stability and self-sufficiency.
• Provide ongoing case management, coaching, encouragement, and accountability throughout program participation.
• Build trusting relationships with participants and maintain consistent engagement to support successful outcomes.
• Conduct regular follow-ups through in-person meetings, phone calls, virtual appointments, and community outreach.
• Monitor participant progress and adjust service plans as goals and circumstances change.
• Utilize a strengths-based approach to help participants identify opportunities, overcome challenges, and achieve milestones.

Resource Navigation & Support Services

• Connect participants with employment opportunities, workforce development programs, vocational training, apprenticeships, and educational resources.
• Assist participants in accessing supportive services including housing resources, childcare assistance, transportation support, healthcare services, public benefits, and financial literacy programs.
• Provide advocacy and support to help participants navigate complex systems and remove barriers to success.
• Support participants in developing long-term strategies for career growth, financial stability, and personal development.

Community Partnerships & Outreach

• Develop and maintain collaborative relationships with employers, educational institutions, workforce partners, community-based organizations, and service providers.
• Participate in community outreach initiatives, recruitment activities, resource fairs, workshops, and networking events.
• Promote program services and identify opportunities to expand resources and support available to participants.
• Serve as a positive ambassador for Xiente within the community.

Documentation, Reporting & Compliance

• Accurately document participant interactions, assessments, referrals, service plans, outcomes, and case notes within agency databases and case management systems.
• Track participant progress toward goals and program performance measures.
• Assist with data collection, reporting, and outcome monitoring activities.
• Ensure compliance with agency policies, program guidelines, funding requirements, and confidentiality standards.
• Maintain accurate records and documentation in a timely manner.

Requirements

Qualifications

Required Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Education, Public Administration, or a related field. Equivalent experience may be considered.
• Minimum of two (2) years of experience in case management, workforce development, social services, employment services, community-based programs, or a related field.
• Experience working with individuals and families from diverse socioeconomic backgrounds.
• Strong organizational, time management, and documentation skills.
• Proficiency with Microsoft Office Suite and electronic case management systems.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Valid driver's license and reliable transportation preferred for community-based activities.

Preferred Qualifications

• Experience in workforce development, employment services, career coaching, housing support programs, financial empowerment initiatives, or economic mobility programs.
• Knowledge of community resources, workforce systems, public benefits, and supportive service networks.
• Experience developing collaborative partnerships with employers and community organizations.
• Experience working in nonprofit, community-based, or human service environments.

Ideal Backgrounds

We encourage candidates with experience in the following areas to apply:

• Case Management
• Workforce Development
• Career Coaching
• Employment & Training Programs
• Human Services
• Social Work
• Housing Services
• Family Support Programs
• Community Outreach
• Financial Empowerment Programs
• Youth & Adult Services
• Community-Based Nonprofit Organizations

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong assessment, case planning, coaching, and advocacy skills.
• Ability to build rapport and engage participants in a supportive and empowering manner.
• Excellent interpersonal, verbal, and written communication skills.
• Strong problem-solving, critical thinking, and conflict-resolution abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and follow-through skills.
• Commitment to promoting economic mobility, self-sufficiency, and participant success.
• Ability to adapt to changing participant needs and program priorities.

Working Conditions

This position operates in a combination of office, community, and participant-service settings. Local travel may be required to attend participant meetings, community events, employer visits, partnership meetings, outreach initiatives, and resource fairs.Occasional evening or weekend hours may be necessary to support participant needs and program activities.Work Location: In Person

Join Our Mission

At Xiente, we believe every individual and family deserves access to opportunities that lead to economic stability, career advancement, and long-term success. We are committed to empowering our community through education, employment, supportive services, and meaningful partnerships.If you are passionate about helping others achieve their goals and want to make a lasting difference in the community, we encourage you to apply.Xiente is an Equal Opportunity Employer committed to fostering an inclusive workplace and empowering individuals and families to achieve economic mobility and long-term success.