Housing Stabilization Sector Manager

Description

POSITION:                             Housing Stabilization Sector Manager

JOB CLASS/GRADE:              Sector Manager/Grade 3

WAGE:                                    Starting at $75,535 per year based on experience

FLSA; EEO; WC:                     Exempt; Professional; 8864

LOCATIONS:                         Africa House Cultural Center, 709 NE 102nd Ave, Portland, 97220

                                                Hybrid schedule

FTE; FT/PT; STATUS:           1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS: (1)

APPLY AT:                            www.irco.org 

STATUS:                                Full-Time with Benefits

PROGRAM(S):                      Survivor Housing, Permanent Supportive & New Arrivals Housing

SECTOR:                                Housing Stabilization Sector/ Community Safety & Wellbeing Division

REQUIREMENTS:                 English fluency required; bilingual fluency preferred. 

Bachelor’s degree in relevant fields. Five years’ complex program management experience in a nonprofit, government, or private sector setting. Familiarity with rapid rehousing, permanent supportive housing (PSH), and/or transitional housing are highly valued. 

Oregon Domestic Violence Advocate Certification within 15 business days of hire.

Able to pass an extensive background check.  

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
IRCO’s Housing Stabilization sector consists of 3 programs. 2) The Survivor Housing program, which works with survivors of domestic violence, sexual assault, and human trafficking to identify and place survivors into transitional and long-term housing. 2) The Permanent Supportive Housing (PSH) program, which provides comprehensive support to families with children at risk or experiencing homelessness, delivering services to families residing at the Hazel Ying Lee & The Ellington apartments, as well as an in-reach program located in downtown Portland. 3) The New Arrivals Housing program, which identifies and places newly arrived refugee families into transitional and long-term housing. Together, these programs are comprised of teams of Housing Specialists who help clients with emergency and stabilized housing solutions; case management; strengthening self-sufficiency; linkages to education and employment opportunities; assistance with accessing grants or other community resources; transportation; and navigating housing issues.

Position Summary.

The Housing Stabilization Sector Manager is responsible for full oversight of the sector, including award and budget administration, supervision of a Multibackground staff of various backgrounds across several locations, tracking of outputs and outcomes, and operating as a key liaison to funders and relevant community partners. This includes supervising Coordinators and teams of Housing Specialists assisting individuals and families experiencing domestic violence (DV), sexual assault (SA), human trafficking (HT), people living with disabilities (PLWD), and newly arrived refugee families with long-term housing stability. The Manager uses their housing expertise to support the team in identifying and resolving housing barriers. This role also monitors program performance and service quality, community and network outreach, expense and budget monitoring, award compliance, and reviews and approves funder reporting. This position directly manages two or more Coordinators. Together, the management unit supervises a team of approximately 10 Housing Specialists who provide direct housing case management for clients. Central to the success of this position is a comprehensive understanding of housing program functionality and management, funder reporting, and budget management; equitable and effective staff supervision and leadership development; strengths-based and trauma informed care; a finely tuned attention to detail; and an organized, structured approach to program and team management. This position reports to and works closely with the Director of Community Safety and Wellbeing Division and members of IRCO’s operations units, such as Advancement, Finance, and HR.  

Essential Functions

Program Leadership & Award Management: 

• Ensure program(s) meet IRCO's Program Management Standards (PMS) and use associated tools whenever possible. Engage in continuous learning for program improvement
• Lead and oversee planning and implementation of housing programs, including development of a comprehensive service model and engagement with local service providers and partners. This includes designing and creating new tools, templates, workplans / work-production schedules, processes, logic models, annual plans, and relevant forms and/or ensuring Program Management Standards tools and templates are in place and effectively understood and used. 
• Oversee daily program operations of the sector and ensure high-quality service delivery to meet objectives stipulated by the housing awards. 
• Coordinate with funders, networks, and partners in the provision of services to clients. Facilitate meetings and promote cohesion in co-case management with other internal and external providers regarding clients and programmatic issues.
• Conduct regular program monitoring and periodic participant case file reviews to improve efficiency and ensure compliance with award requirements and capture and implement best practices. 
• Ensure all new programs align with our mission, adhere to sector and division vision, have achievable scopes and budgets, and respond to community needs.
• Manage program budgets; design and/or review budgets, prepare amendments, and track expenses, including direct client support and matching funds.
• Review awards and negotiate as needed with funders. Utilize Program Management Standards tools to move award process forward efficiently and that program staff fully understand award expectations.
• Ensure services are delivered effectively, and that sector, programming, and financial records are maintained. Set up appropriate and secure data and filing protocols and practices, in alignment with IRCO systems.
• Identify prospective safe affordable housing sites and establish relationships with landlords and property managers; build awareness about the program and increase housing options for survivors of DV/SA/HT and PLWD.
• Adapt program operations and models to evolve IRCO policies, funder requirements, context, and client needs.
• Lead housing related program assessment, monitoring, and reporting activities; track outputs for each award and submit timely reports to funders. 
• Work with data and evaluation teams to define outcomes, regularly assess programs’ strengths and challenges, and utilize continuous quality improvement practices. 
• Oversee the identification, safeguarding, and destruction of confidential information and compliance with federal and state regulations.

Team Management:

• Provide reflective supervision to Coordinator/s to ensure quality service delivery for clients. 
• Create a supportive, positive, and accountable work environment.
• Responsible for hiring, conduct performance evaluations, setting wages for the team, and taking disciplinary action when necessary and in alignment with program, sector, and organization-wide practices, rules, and policies. 
• Provide sector-wide onboarding, support with role-specific onboarding (as requested by Coordinator), and ensure ongoing professional development opportunities for all sector staff. 
• Apply to a consistent interpretation of IRCO policies, guidelines, and overall Code of Conduct.
• Help troubleshoot daily problems with staff and Coordinators, building processes and forms to support workflows; implement workflow procedures based on funder regulations.
• Ensure staff maintain the highest level of confidentiality in their daily work. 
• Provide Coordinators and housing staff with backup during interventions with landlords, creditors, and community partners, as well as with escalated cases.
• Schedule and lead regular sector meetings and set relevant agendas. 

Strategy, Vision, & Representation:

• Lead strategic vision and development of the Housing Stabilization portfolio.
• Establish and maintain an outreach and engagement plan to reach diverse communities and community leaders and oversee its implementation by the team; cultivate collaborative relationships with funders and community partners. 
• Advocate with funders to ensure awards and scopes of work are manageable, allow for quality services, and adequately compensate staff.
• Represent the sector at state, county, and municipal levels with commissions, committees, and community coalitions, as necessary.
• Participate in funder and partner meetings to represent the sector and client needs. 
• Provide public relations and outreach support to meet sector and organizational goals and objectives. 
• Attend and actively participate in assigned community relations activities, advisory and/or committee meetings; participate in All Staff meetings, trainings, committees, and other activities to support IRCO’s goals and objectives.

Secondary Functions

• Serve on the Senior Management Team, represent sector programs, and contribute to key management and strategic decisions.
• Support Coordinator/s to organize community and group trainings / awareness-raising activities with communities and participate in and represent the sector at public speaking events when needed.
• This position is a Trauma Informed Care Champion and conducts supervision and program oversight using strength-based, TIC lenses.
• Research, compile, and present best practices and resources for the sector.
• Perform other duties as assigned.

Requirements

Education & Experience

• Bachelor’s Degree and 5-6 years of experience in the following areas: permanent supportive housing, housing stabilization for DV/SA/HT survivors, building community partnerships, and/or provision of supportive services. 
• Demonstrated ability to design budgets, manage expenses within budgets, effectively track expenses, determine when budget modifications are needed and submit to funder; expertise in utilizing Excel app highly valued.
• Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing priorities and deadlines
• Strong analytical and problem-solving skills, and demonstrate good judgement
• Knowledge and understanding of Trauma-Informed Care and experience with reflective supervision, immigrant and refugee populations and challenges/ dynamics; possess cultural awareness and sensitivity
• Completion of the 40-hour Oregon Domestic Violence Certified Advocate training, with additional relevant training on topics specific to survivors within 15 business days of hire
• Ability to occasionally work flexible hours in urgent situations

Physical, Mental, & Environmental Requirements

• Hybrid Setting job
• Position requires little physical effort such as lifting, carrying, or constant movement, but does allow for movement needed to complete work tasks
• Responsible for a full range of supervisory responsibilities, including providing daily work direction, authority to hire, discipline and terminate employees, making pay adjustments, communicate performance appraisals, etc
• Well protected environment with minimal hazards or obstacles
• The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.

Supervisory Responsibilities

Responsible for a full range of supervisory responsibilities, including providing daily work direction, authority to hire, discipline and terminate employees, make pay adjustments, communicate performance appraisals, etc. 

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 85% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending account

Required Engagement

Engage fully in recommended professional development, as well as other assigned or required training activities.  This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives.

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email [email protected]

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.