Job Posting Title:

Senior Environment & Release Analyst (Epic)

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The Senior Epic Environment & Release Analyst supports the operational governance, administration, communication, and coordination of the Epic environment and release activities. The role administers Epic change governance processes, maintains release and environment calendars, performs Epic Data Courier administration, coordinates Epic Nova note review activities, and supports release readiness across application and technical teams.

This position is designed as a coordination and administration role rather than the management of the Epic environment and release strategy. Management oversight, strategic decisions, technical release accountability, vendor coordination for configuration activities, and final escalation authority remain with the Director, Epic Platform Management, Biomedical Systems & Enterprise Interoperability.

The position provides a developmental pathway toward a future Epic Environment & Release Manager role as experience, technical knowledge, and organizational scope increase.

Responsibilities

Epic Environment & Release Management Coordination

• Maintain the integrated Epic environment and release calendar, including planned releases, upgrades, updates, maintenance activities, change windows, testing periods, and key readiness milestones.
• Coordinate shared calendar invitations, stakeholder meetings, release communications, reminders, and administrative notifications.
• Maintain release checklists, readiness trackers, dependency logs, decision records, meeting artifacts, and supporting documentation.
• Track completion of assigned release activities across application, platform, infrastructure, integration, security, and vendor teams and escalate overdue or at-risk items to management.
• Support release readiness reviews by consolidating status, open risks, dependencies, outstanding approvals, and completion evidence.
• Maintain current stakeholder and distribution lists for Epic release, environment, CAB/ECAB, and upgrade communications.
• Support administrative closeout of releases and maintenance activities, including documentation of outcomes, unresolved items, and follow-up actions.
• Assist with tracking environment utilization and scheduling conflicts across Epic non-production and production environments.

Epic Change Approval Board (CAB/ECAB) Administration

• Administer the day-to-day operations of the Epic Change Approval Board (CAB) and Emergency Change Approval Board (ECAB).
• Prepare meeting agendas and change-review materials; coordinate meeting invitations and required stakeholder participation.
• Validate that change submissions contain required administrative information and supporting documentation before governance review.
• Document CAB/ECAB decisions, approvals, conditions, deferrals, action items, and escalations.
• Maintain an auditable record of Epic change-governance activity and communicate approved change schedules to affected stakeholders.
• Track action items and outstanding requirements resulting from CAB/ECAB review.
• Support continuous improvement of change-control procedures, templates, documentation standards, and governance workflows.

Epic Data Courier Administration & Promotion Governance

• Configure, monitor, support, and troubleshoot Epic Data Courier interfaces used to migrate application builds between Epic environments.
• Manage and troubleshoot the migration of the application build across Epic environments.
• Maintain Data Courier interfaces and protection settings in accordance with established policies and procedures.
• Support application analysts with Data Courier import/export functionality and approved build-promotion processes.
• Resolve or coordinate the resolution of Data Courier synchronization and migration issues.
• Work with application teams to import, export, and troubleshoot master-file migration.
• Maintain Data Courier operational documentation, promotion standards, migration records, and governance controls.
• Provide guidance and education to Epic analysts regarding Data Courier processes, promotion expectations, and required documentation.
• Escalate exceptions, high-risk migrations, or promotion-governance concerns to the Director or designated technical leadership.

Epic Nova Administration

• Serve as the operational administrator for Epic Nova during quarterly Epic upgrades.
• Work with Epic upgrade leadership, application teams, and Epic Nova Support to support the release-note review strategy.
• Coordinate release-note review activities for Epic upgrades, including assignment, tracking, status reporting, and follow-up.
• Maintain Nova review schedules, ownership assignments, due dates, completion status, and disposition records.
• Monitor outstanding, overdue, high-impact, or cross-application Nova items and escalate risks or unresolved decisions.
• Provide consolidated Nova readiness reporting to Epic platform leadership and participating application teams.
• Maintain documentation and communications supporting Nova review governance and upgrade readiness.

Release Readiness, Communications & Cross-Application Coordination

• Coordinate administrative readiness activities across Epic application, platform, infrastructure, integration, security, training, operational, and vendor teams.
• Publish and maintain release schedules, milestone reminders, planned-change notifications, and readiness communications.
• Identify scheduling conflicts, unresolved dependencies, missing documentation, and cross-application impacts for escalation.
• Support integrated readiness meetings and ensure decisions, action items, owners, and due dates are documented.
• Assist leadership in maintaining consistent release-management processes across Epic applications and supporting technologies.

Role Scope and Management Boundaries

The Senior Epic Environment & Release Analyst supports and administers Epic environment and release-management processes but does not initially serve as the accountable Environment & Release Manager. The following responsibilities remain under Director-level management oversight unless formally delegated:

• Ownership and approval of the Epic enterprise environment strategy.
• Final management accountability for release readiness, release risk acceptance, and escalation decisions.
• Signing or approving Release Authorizations (RAs) or equivalent management approvals.
• Direct technical coordination and management accountability for configuration changes associated with monthly Epic SUs, operating-system patching, Epic quarterly upgrades, PSE/SPRE activities, or similar platform maintenance.
• Primary management coordination with the Epic hosting partner, Rackspace, for technical configuration, infrastructure, hosting, patching, and upgrade execution.
• Final prioritization decisions when environment demand, release schedules, or cross-application requirements conflict.
• Technical or application-owner decisions regarding the content or disposition of Nova notes.

The Senior Epic Environment & Release Analyst may schedule meetings, maintain calendars, issue notifications, track readiness, document decisions, and follow up on these activities while management ownership and technical accountability remain with the Director and designated technical/application owners.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Experience supporting healthcare information systems, enterprise applications, IT change management, release management, application administration, or a comparable technical environment.
• Demonstrated ability to coordinate multiple concurrent activities, deadlines, stakeholders, and dependencies.
• Strong organizational, documentation, written communication, and meeting-facilitation skills.
• Ability to learn Epic environment concepts, application build migration, Data Courier interfaces, and release-governance processes.
• Ability to work effectively with both application and technical teams and to escalate risks appropriately.
• Strong attention to detail and commitment to established policies, procedures, and audit requirements.
• Minimum 4 years of experience managing Epic Data Courier in a healthcare IT setting.
• Epic DC Administrator Certification (required).
• Proven experience running Change Approval Boards and enforcing change control protocols.
• Strong working knowledge of Item Profile Groups.
• Strong working knowledge of Content Management.
• Strong working knowledge of Data Courier interface build and configuration.
• Strong working knowledge of multi-environment Epic system administration.
• Experience resolving CID and UCI conflicts across environments.
• Familiarity with change control processes and ServiceNow workflows.

Preferred Qualifications

• Epic Bridges Core Analyst badge or certification.
• 4+ years of experience supporting EMR implementation from the ground up.
• 4+ years of experience with Epic applications, Epic implementation or support operations, or an Epic-hosted environment.
• Strong communication and documentation skills.
• Experience with Epic Data Courier administration, build, and migration, or application promotion processes.
• 4+ years of experience supporting CAB/ECAB, ITIL change management, release management, or enterprise change-control processes.
• 4+ years of experience coordinating software upgrades, maintenance windows, production releases, or environment readiness activities.
• 4+ years of experience with Epic Nova or application release-note review processes.
• 2+ years of experience working with managed hosting partners or other external technical service providers.
• 4+ years of experience in a healthcare, academic medical center, hospital, or similarly regulated environment.

Knowledge, Skills & Abilities

• Strong organizational and process-management skills with the ability to maintain accurate calendars, trackers, documentation, and governance records.
• Effective written and verbal communication skills across technical, application, operational, vendor, and leadership audiences.
• Technical aptitude sufficient to learn Epic data structures, Data Courier interfaces, environment concepts, and release processes.
• Ability to facilitate meetings, document decisions, drive follow-up, and hold participants accountable to established processes and deadlines.
• Ability to recognize dependencies, scheduling conflicts, incomplete readiness, and potential release risk and escalate appropriately.
• Strong customer-service orientation and ability to work collaboratively across organizational boundaries.
• Ability to manage confidential or sensitive operational information appropriately.
• Proficiency with common productivity and collaboration tools used for calendars, spreadsheets, documentation, presentations, and shared workspaces.

Epic Training and Certification

Epic Data Courier Administration training and certification should be completed as required for the organization's Epic support model and applicable Epic program requirements. Additional Epic training related to implementation, environments, upgrades, Nova, and release management may be assigned based on organizational need and the employee's development plan.

Developmental Career Path

This role is intentionally structured to develop toward an Epic Environment & Release Manager position. As competency and organizational experience increase, responsibilities may progressively expand from administrative coordination and technical Data Courier/Nova administration to broader ownership of environment and release-management functions.

Potential future Environment & Release Manager scope includes:

• Epic environment strategy
• Enterprise release calendar
• Epic quarterly upgrades
• Monthly Epic SUs and maintenance coordination
• Data Courier and promotion governance
• CAB/ECAB governance
• Release readiness and risk management
• Cross-application release coordination
• Environment utilization and scheduling
• Hosting-partner and technical-team coordination for Epic platform maintenance and release activities

Salary Range

$98,875 + depending on qualifications

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.