Car Sales Customer Service Representative - Warren

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for an Customer Service Car Sales Representative. The Customer Service Car Sales Representative will provide exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting Sales Consultants and Customer Experience Managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience.

 

The starting rate of pay is $21.35 / hr based on a 40 hour work week. 

 

This position is located at our Warren Car Sales Branch - 7830 Convention Blvd, Warren, MI 48092. 

 

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

 

We have the following schedule available: 

• Monday: 10:00am to 6:30pm 
• Tuesday: 10:00am to 6:30pm 
• Wednesday: 10:00am to 6:30pm 
• Thursday: 10:00am to 6:30pm 
• Friday: 10:00am to 6:30pm 
• Saturday: OFF
• Sunday: OFF 

 

Responsibilities

• Answer phones during peak times at the dealership
• Assist Sales Consultants (SC) in collecting Information/stipulations needed for funding prior to sending to Shared Services for funding submission. 
• Work with customers to support the vehicle trade-in process. 
• Follow up with customer post-sale to help facilitate or ensure completion of After Market Options (AMO) installs
• Respond to customer inquiries related to financing, warranties or other customer service issues
• Organize and ensure accuracy and completion of all paperwork for each customer transaction
• Scan and upload all digital sales to Shared Services and FedEx Paper Sales to Shared Services
• Complete and send DMV paperwork
• Work with Shared Services to provide documentation or follow up that they may need to process the sale.
• Assist with monitoring the Weekly Status Report (WSR) and notifying management of discrepancies and instances where follow up actions are required.
• Accounts payable and receivable support (including review of CRS/deposit 2150 report)
• Assist with ECOA (Equal Credit Opportunity Act) File review
• Understand and comply with federal, state and local regulations that affect used-vehicle and finance departments
• Maintain files for the dealership and tag and title follow up for current dealership inventory 
• Perform miscellaneous administrative job-related duties as assigned
• Assist with End of Month reports and SC Sales/commission reports

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have 1 year experience in Administrative support with processing vehicle titles and vehicle registration
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related convictions on driving record in the past 5 years