Engineer, Transmission Systems Support

WHY JOIN US?

• We practice a vibrant & energetic office culture.

• We provide opportunities for career advancement within the company.

• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

OVERALL OBJECTIVE & DESCRIPTION

• Execute 12-hour shift rotations at AABC (Prime Station) and ACBC (Disaster Recovery Site) to ensure continuous operational support.

• Maintain high availability of the transmission system for DTH services, ensuring compliance with broadcast technical specifications at all times.

• Minimize service disruptions by promptly identifying equipment failures and implementing effective contingency or alternative service solutions.

• Coordinate with external service providers to manage incoming and outgoing transmission services via satellite, DSNG, fibre, and internet platforms.

• Manage LIVE coverages originating from in-house production i.e. Awani, ASSB, ARSB.

• Ensure optimal performance and reliability of RF transmission systems (Uplink & Downlink), consistently meeting agreed transmission availability targets.

• Perform both corrective and preventive maintenance in accordance with established procedures and scheduled plans.

• Provide internal support related to AV & conference system in meeting suites and training rooms.

KEY RESPONSIBILITIES

OPERATIONS

• Operate and monitor all departmental systems in accordance with established procedures and operational guidelines.

• Verify that backup systems are fully functional and ready for immediate deployment when required.

• Adhere strictly to divisional escalation workflows to ensure timely resolution of issues.

• Liaise with internal and external stakeholders to coordinate and support operational activities effectively.

• Plan and coordinate technical events and operational activities to ensure smooth execution.

• Provide training and knowledge transfer on transmission systems within the department.

• Evaluate systems and equipment performance, and recommend upgrades or improvements where necessary.

• Perform first-line maintenance promptly on all reported or detected faults to minimize service impact.

• Collaborate with program providers to identify, troubleshoot, and resolve faults and technical issues.

PREVENTIVE MAINTENANCE

• Perform and support preventive maintenance activities in accordance with established procedures and standards.

• Implement and monitor preventive maintenance programs to ensure system reliability and optimal performance.

• Plan, schedule, and coordinate all preventive maintenance activities to minimize operational disruption and ensure timely completion.

CORRECTIVE MAINTENANCE

• Perform and support corrective maintenance activities in accordance with established procedures and standards.

• Ensure all corrective maintenance tasks meet agreed Key Performance Indicators (KPIs), including response time and resolution targets.

• Assign, monitor, and track corrective maintenance activities to ensure timely completion and effective issue resolution.

TECHNICAL STANDARDS & QUALITY CONTROL

• Ensure all systems operate in full compliance with defined technical specifications.

• Plan and schedule regular checks and inspections to verify that systems consistently meet required technical standards.

• Identify systems requiring periodic technical specification verification and maintain accurate, up-to-date records of all such activities.

INFORMATION PROCESSING

• Generate detailed and accurate shift reports, ensuring all information is comprehensive, factual, and clearly documented.

• Maintain timely and accurate communication with both internal teams and external stakeholders.

• Prepare operational and monthly reports with a high level of accuracy, completeness, and clarity.

• Perform statistical analysis to support operational insights, performance tracking, and decision-making.

• Develop and compile technical and ad-hoc reports as required, ensuring they meet quality and accuracy standards.

• Develop, review, and update Standard Operating Procedures (SOP), Safe Work Procedures (SWSP), and Safe Work Hazard Analysis (SWHA) documentation.

• Maintain proper records and documentation of all preventive maintenance (PM) and corrective maintenance (CM) activities for audit and tracking purposes.

DATABASE ADMINISTRATION

• Maintain and conduct regular inventory checks on all technical spare parts and faulty components to ensure availability and proper tracking.

• Perform routine system inventory audits to verify asset status, accuracy, and operational readiness.

• Maintain and continuously update the equipment documentation database, ensuring accurate records of all systems and assets within the department.

SYSTEM INTEGRATION

• Conduct systems acceptance tests

REQUIREMENTS

• Bachelor’s Degree in Telecommunications, Electrical, or Electronics Engineering from a recognized university or college.

• Proficient in Microsoft Office applications and other relevant technical software tools.

• Strong command of English (both written and spoken), with the ability to produce clear, detailed technical reports.

• Demonstrates strong teamwork and collaboration skills in a dynamic operational environment.

• Analytical and solution-oriented, with the ability to effectively troubleshoot issues and implement practical solutions.

• Innovative and proactive in improving systems, processes, and operational efficiency.

• Maintains high ethical standards and professional conduct in all responsibilities.

• Entry-level professional with 0–2 years of relevant experience.

REQUIREMENTS: