Service Engineer

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

 

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

 

Please visit www.bruker.com.

 

Bruker Nano Surfaces and Metrology (BNSM) solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control. 

 

We are seeking Service Engineers based in Tainan and travel around Taiwan to different customers' sites when required.

Responsibilities

As a Field Service Engineer, you are required to work on rotating shifts (including weekends and public holidays).  Your summary of responsibilities & duties include but not limited to:

• On-site diagnose and resolve technical problems
• Performs preventative maintenance.
• Provides technical assistance to Installation Engineer onsite as needed
• Escalate field issues to Technical Support Team and follow up on solutions to address and fix issues in a timely manner.

 

60% of the essential functions are:

Working directly at customers' site to diagnose BNSM instruments and service issues by:

• Diagnosing, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electro-mechanical hardware or software instrument issues and user issues.
• Maximizing instrument and/or accessory capability and performance to meet specification and/or customer application requirement.
• Creating and maintaining service record or daily report of activity in database.
• Escalating the issue on time and follow up on solutions to address and fix issues in a timely manner.
• Providing basic application support to enhance time-to-solution.
• Providing user training and guidance to end-users.

 

The other 40% of the essential work are

• Installation and qualify BNSM instrument, upgrade, and/or accessories.
• Any other duties assigned.

*** Priority will be given to candidates with their own cars, please state in the cover letter of your application form.

Qualifications

To be successful for this position, you will:

• Be able to work in cleanroom, production floor, & laboratory environments.
• Possess the following Knowledge, Skills & Abilities: 
  • Customer focused.  Passionate about science and technology & enabling customers with Bruker technology. 
  • Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. 
  • Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation and application modules. 
  • Demonstrated ability to provide clear, logical, and effective communication. 
  • Able to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
• Posses the following Education & Experience requirements:
  • InSight WLI related knowledge is Plus. 
  • BS degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) from accredited university or college with 5 - 8 years relevant experience. 
  • Masters degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) with 3 - 5 years relevant experience.
  • English proficiency: high intermediate, competent of communication in oral and written with TOEIC score ~ 600 or equivalent test score available.