Project/Program Manager II TLT/SDA

King County Metro Transit's Market Innovation Section is hiring one (1) Project/Program Manager II to join the Market and Business Development (MBD) Group. 

About the Market and Business Development Group
Market and Business Development (MBD) includes two teams: the Business Programs Team (BPT) and Transportation Demand Management (TDM). These teams promote access to transit through education, outreach, data analysis, and a variety of other tools, with a strong emphasis on where needs are greatest. The team develops tools, products, and community-based campaigns to influence travel choices, remove transportation barriers, and promote behavioral change.

The TLT/SDA Project/Program Manager II position will support a number of projects in Market and Business Development. This Project/Program Manager position is on the Business Programs Team (BPT) within the Market and Business Development (MBD) Group. BPT is responsible for the ORCA Business Passport program, which provides transportation benefits to employers and organizations of all sizes across King County. BPT also manages partnerships with jurisdictions and transportation management associations across the region to promote transit benefits and access

All PPM II positions within MBD require the ability to build relationships with a diverse group of internal and external stakeholders and customers while exemplifying fairness, strong listening skills, conflict resolution skills, approachability, and the ability to promote a collaborative work environment. MBD PPM II’s must also have the skills to network internally and externally to deliver excellent customer service and develop program content. Filling this position is critical for MBD to maintain and enhance our role in ensuring Metro stays in the forefront of advancing equity and mobility in our region.

This recruitment will be used to fill 1 Special Duty Assignment/Term Limited Temporary position expected to last 6 months. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority. 

Who may apply:

This recruitment is open to all King County employees and the general public. Eligible career service employees that have completed their probationary period (or will complete it by the closing date of this posting) in their current career service position may take the assignment as an SDA. Final selection for the SDA is subject to reference checks, record review, and approval from the candidate’s current supervisor.

Project/Program Manager II (PPM II) staff work with internal and external stakeholders to design and implement projects that increase access to transit across our communities, with a strong emphasis on where needs are greatest across King County. PPM II roles work on MBD's Business Passport Team or Transportation Demand Management (TDM) Team and will support a variety of mobility program initiatives. This includes education and outreach, identifying and removing barriers to mobility options, and tools to shift behavior from single occupancy vehicles to other modes of travel.

Applying our ACTIVATE values: being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what’s Trusted; and acting Equitably, is a daily responsibility and a foundational expectation for all King County employees. As a Project Program Manager II, you will:

• Demonstrate a commitment to ESJ and apply the agency's shared values of promoting equity, safety, sustainability, and a diverse and inclusive work environment.
• Demonstrate a high degree of client and stakeholder relationship management, with the capacity to build partnerships, provide consultation, and demonstrate the ability to understand and provide advice on complex transportation policy and product issues.
• Manage and/or assist with MBD initiatives and key elements of related projects/program delivery, including grant applications, detailed project planning and tracking, development of consultant requests for proposals (RFPs) and/or bid specifications, budget and contract management, invoice processing, report writing, and the collection and analysis of data and metrics to evaluate the success and impact of programs.
• Build relationships with and support outreach to internal and external stakeholders, including other Metro teams, contractors, jurisdiction representatives, elected leadership, businesses, schools, and a variety of community and transportation-related organizations.
• Represent King County Metro in a wide range of team settings, including inter-agency collaborations, project meetings, professional conferences, and internal and external settings with stakeholders, agency partners, customers, and leadership.
• Establish and nurture customer and community relationships, including providing ongoing customer service and communication using creative problem-solving and proactively checking in with customers to discuss mobility needs and how Metro is meeting those needs.
• Understand Metro's products and services and educate customers about Metro products and services.
• Contribute to presentation and content development and distribution of customer informational materials, including management of the transcreation process.
• Use communication skills and good judgment to escalate issues, assist with problem-solving and/or issue resolution, and request assistance.
• Perform other duties as assigned.

To be considered eligible for the PPM II role on the MBD team, candidates must demonstrate that they possess the following MINIMUM QUALIFICATIONS:

• A Bachelor's Degree in any field AND two (2) years of work experience in a related field OR any combination of experience and education that provides the applicant with the skills, knowledge, and abilities required to perform the duties of this job.
• Strong communication skills, with a demonstrated capacity to present complex information, program updates, and reports and to understand customer needs.
• Strong analysis, critical thinking, and evaluative skills to be able to interpret technical information and data, develop reports, and create actionable plans.
• Have high Emotional Intelligence and the ability to nurture relationships and facilitate engagement with stakeholders, coworkers, intra- and inter-agency project teams, and cross-functional teams.
• Ability to promote an equitable, diverse, and inclusive work environment while working collaboratively with a diverse group of individuals from a variety of positions, backgrounds, and viewpoints.
• Organizational and project management skills, including budget and contract development, management, and understanding of financial concepts.
• Work effectively under pressure, manage numerous programs/projects/initiatives, have a proactive work style, and demonstrate curiosity, creativity, excellent customer service, and a strategic mindset.
• Ability to work independently and as a part of cross-agency teams to manage numerous projects and priorities simultaneously on defined timelines in a fast-paced and values driven environment.
• Must be able to set priorities, meet deadlines, organize work assignments, and operate with strong attention to detail.
• Excellent oral and written communication skills are required, including the ability to present persuasive information to develop partnerships, negotiate agreements, and pursue joint opportunities. Must be able to communicate technical information to non-technical audiences effectively.
• Experience using Microsoft Outlook, Teams, Word, PowerPoint, and Excel in a professional environment.
• Experience using a baseline set of common technology tools and the ability to adapt and grow around the use of those tools.

The most competitive candidates will also possess these DESIRABLE QUALIFICATIONS:

• Experience working with public agencies, community-based organizations, and/or local governments. Understanding of governmental structures and/or the political environment.
• Understanding of Metro and/or transportation products and services focused on encouraging the use of transit and alternative mobility options.
• Familiarity with and/or demonstrated capacity to work with procurement processes, requests for proposals (RFPs), scope development, and vendor management.
• Demonstrated capacity to support grant application writing, grant and funds management, and grant reporting.
• Familiarity with local transit and mobility systems and products, key partners, and stakeholders.
• Experience using SharePoint, SmartSheet, or other program management software in a professional environment.
• Proficiency in multiple languages.
• Familiarity with ORCA systems, products, and services.

Who May Apply:

This recruitment is open to all King County employees and the general public. Eligible career service employees that have completed their probationary period (or will complete it by the closing date of this posting) in their current career service position may take the assignment as an SDA. Final selection for the SDA is subject to reference checks, record review, and approval from the candidate’s current supervisor.

Required Forms and Application Materials:

• An online King County application, updated with accurate contact information and all relevant work history going back 10 years (or more, if necessary), with all duties, dates of employment, and reasons for leaving explained clearly in the work experience section of the application.
• Complete all supplemental questions.
• Attach a cover letter that describes your interest in this position, how your experience aligns with the minimum and desired qualifications, and your experience and understanding of equity and social justice. Explain how you would apply that understanding in your approach to project and program management. Please do not include any personally identifiable information.

Current King County Employees: Be sure to include your current position and separately list each previous position you held at King County. If you have questions about this, please contact the recruiter.

Selection Process: 
All required application materials will be screened for qualifications, competitiveness, completeness, communication skills, and responsiveness to the application instructions notated above. The most competitive candidates may be invited to participate in one or more panel interviews. Formal offers are finalized after candidates have successfully completed any necessary pre-employment processes, such as reference checks or internal record reviews. Incomplete applications may be rejected as incomplete and not advanced in the process.
 
Union Representation: 
The position is represented by PROTEC17: Professional and Technical Employees, Local 17

Class Code/Grade: 2441200 I 58

Work Location 
This position follows a hybrid work schedule requiring a minimum of 2 days per week onsite at King Street Center (201 S. Jackson St., Seattle, WA, consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Work Schedule
This position is non-exempt from the provisions of the Fair Labor Standards Act and is therefore eligible for overtime pay. Work hours are normally Monday through Friday, 8:00 a.m. - 5:00 p.m. Alternative work schedules may be considered. Work outside of the normal workday is required periodically.

Safety Responsibilities for this position:

• Responsible for understanding the safety policy and their role in safety
• Report all safety concerns
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Application Process

If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Tracy Bylund at [email protected]. 

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.