Find your calling at Mercy!

Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic/HOD), under supervision, and in alignment with Mercy's mission and standards of care.

Position Details:

Medical Assistant (Pediatrics) - Mercy Clinic Pediatrics

Location: Mercy Hospital St. Louis, New Ballas Clinic Tower, Suite 1001B
Employment Type: Full-Time (40 hours/week)

Position Overview

Mercy Clinic Pediatrics is seeking a compassionate, patient-focused Medical Assistant to join our pediatric team at Mercy Hospital St. Louis, New Ballas Clinic Tower, Suite 1001B. In this role, you will support providers in delivering high-quality care to infants, children, adolescents, and their families by performing both clinical and administrative duties in a fast-paced outpatient setting.

The Medical Assistant functions within their defined scope of practice, under appropriate supervision, and in alignment with Mercy's mission, values, and standards of care. The ideal candidate enjoys working with children, demonstrates excellent communication skills, and is committed to providing an exceptional patient and family experience.

Primary Responsibilities

Clinical Responsibilities

• Greet and room pediatric patients and obtain vital signs, height, weight, and other required measurements.
• Collect, verify, and update patient medical histories, medication lists, and immunization information.
• Prepare patients for examinations and assist providers during office visits and procedures.
• Perform basic diagnostic testing as deemed competent, including: Urine dipstick testing Blood glucose testing EKGs Other approved point-of-care testing
• Administer vaccines and medications as permitted by scope of practice and Mercy policy.
• Accurately document patient care and clinical activities in the electronic health record (EHR).
• Reinforce provider-directed patient and family education regarding treatments, medications, and follow-up care.
• Maintain examination room cleanliness and ensure appropriate stock of clinical supplies and equipment.
• Follow infection prevention, patient safety, and regulatory standards.

Administrative Responsibilities

• Assist with scheduling diagnostic testing, specialty referrals, and follow-up appointments.
• Support insurance prior authorizations and precertification processes.
• Coordinate referrals and communication with specialists and other healthcare providers.
• Answer phones and respond professionally to patient and family inquiries.
• Complete patient check-in and check-out functions as needed.
• Manage incoming faxes, scanned documents, and electronic communications.
• Participate in quality improvement initiatives and departmental meetings.
• Perform other duties as assigned within the scope of the Medical Assistant role.

Minimum Qualifications

Education

• High school diploma or equivalent required.
• Must complete Mercy MA Clinic Academy training upon hire.
• Internal candidates advancing to the Advanced Medical Assistant role must complete designated MA competencies.

Skills & Abilities

• Strong communication and interpersonal skills.
• Ability to effectively interact with children and families.
• Proficiency with EHR systems and clinical documentation.
• Strong organizational skills and attention to detail.
• Ability to multitask and adapt in a busy pediatric environment.
• Knowledge of outpatient clinical procedures and equipment.
• Commitment to patient-centered care and professional growth.

Preferred Qualifications

Education

• Graduation from an accredited Medical Assistant program preferred.

Experience

• One year of patient care experience in an outpatient, ambulatory, family medicine, pediatric, or healthcare setting preferred.

Certifications

• BLS (Basic Life Support) certification preferred.

Work Environment

• Pediatric outpatient clinic with frequent patient and family interaction.
• Fast-paced clinical environment requiring teamwork and flexibility.
• Requires standing, walking, and use of clinical equipment throughout the day.
• Potential exposure to infectious diseases and materials; appropriate PPE provided.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds regularly.
• Ability to stand and walk for extended periods during shifts.
• Ability to bend, reach, kneel, squat, twist, and grip while performing patient care activities.

Why Join Mercy?

At Mercy, we believe in bringing to life a healing ministry through compassionate care and exceptional service. As part of our pediatric team, you'll have the opportunity to make a meaningful impact on the lives of children and families while working alongside dedicated healthcare professionals in a supportive and collaborative environment.

Mercy is an equal opportunity employer committed to creating an inclusive workplace where all co-workers can thrive.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.