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- Salary
- $1k+
- Location
- San Francisco, CA
- Department
- Customer Service
- Seniority
- Senior
- Source
- PCRecruiter
Description
Client Summary:
Required Experience and Qualifications:
- Healthcare technology company focused on capturing and operationalizing insights from clinical and operational communications
- Uses AI to automate documentation and workflow actions, reducing administrative burden and burnout across care teams
- Provides leadership with visibility into patient interactions to support strategic decision making and staff development
- Helps healthcare organizations standardize care delivery and improve operational efficiency through intelligent automation
- Early-stage company positioned in the growing healthcare AI and clinical operations market
- Own the success of a small portfolio of customers, from onboarding through renewal and expansion, developing a deep understanding of their workflows, goals, and challenges
- Lead structured discovery conversations to learn how care management and population health teams operate in practice
- Facilitate collaboration across clinical, operational, and leadership stakeholders within customer organizations
- Serve as a key interface between customers and internal Product, Data, and Engineering teams
- Translate product capabilities, insights, and analyses into clear, compelling customer-facing narratives
- Work hands-on with data when needed - requesting analyses, exploring datasets, or querying internal tools to support recommendations
- Create high-quality, enterprise-grade customer-facing materials, including presentations, summaries, and written communications
- Present insights, outcomes, and recommendations clearly and confidently in customer meetings
- Act as a trusted partner who can listen closely, ask the right questions, and guide customers toward impact
Required Experience and Qualifications:
- Strong background in Population Health, Care Management, Value-Based Care, and/or Medicaid-focused programs. Experience working either:
- At healthcare technology vendors customer-facing roles
- Within care management or population health organizations
- Proven ability to manage complex customer relationships and engage confidently with senior stakeholders
- Comfortable working closely with Product, Data, and Engineering teams
- Data-fluent, with the ability to work with dashboards, metrics, and basic analyses and translate them into clear messages
- A strong storyteller, able to communicate complex ideas simply, clearly, and credibly, supported by data
- High standards for customer-facing communication, both written and visual
- Experienced in early-stage or scaling startups; comfortable with ownership and ambiguity
- Paid Vacation - 15 days / year
- US Holiday - 10 days / year
- Sick Leave - 5 days / year
- Retirement Benefits - 401k with a 4.5% company match
- Health Coverage - covers up to $1,050 per month