Import/Export Customer Service Coordinator

Summary

A logistics company in Torrance, CA is seeking an Import/Export Customer Service Coordinator. This position is responsible for coordinating day-to-day import/export shipments and domestic trucking operations while providing responsive customer service and ensuring accurate and timely logistics operations.

Key Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking operations
• Coordinate import/export shipments and domestic/drayage trucking
• Communicate with customers, carriers, customs brokers, warehouse teams, and internal departments
• Track shipments and resolve service exceptions and documentation issues
• Prepare and review shipping and customs documentation, including ISF, Bills of Lading, commercial invoices, and related documents
• Prepare quotations for import/export freight forwarding and trucking services

Required Experience

• 1–3 years of experience in customer service, logistics coordination, or operations within the freight forwarding, import/export, or trucking industry
• Experience handling daily shipment coordination and shipping documentation
• Ability to resolve service exceptions independently

Preferred Experience

• Familiarity with customs compliance, including ISF and entry summaries
• Experience with domestic drayage/trucking operations
• Experience with CargoWise or a similar logistics operations system