Field Service Productivity Coordinator

Field Service Productivity Coordinator

B Band – Non‑Technical Project / Program Manager

Customer Engineering (CE) Operations

## Role Summary

The Field Service Productivity Coordinator is a salaried, B‑Band individual contributor responsible for end‑to‑end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to ensure operational discipline, KPI performance, and audit‑ready execution across assigned customers or sites.

The role has measurable impact on service efficiency, cost, quality compliance, and customer commitments, and serves as an operational interface between CE, Supply Chain, Quality, Finance, Training, and Customer stakeholders.

## Key Responsibilities

### Materials & Service Readiness Execution

• Own coordination and execution of Service Orders (SO), Return‑to‑Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities in alignment with CE and Supply Chain processes.
• Ensure material accuracy, availability, and tooling readiness to support planned and unplanned maintenance.
• Partner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.
• Maintain onsite CE tooling and spares inventories, including weekly stocking reviews focused on high‑failure and long‑lead parts.

Impact: Reduces material delays, improves MTTR, and supports predictable service delivery.

### Operational KPI Ownership & Performance Management

• Own and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
• Develop and maintain standard tracking mechanisms, dashboards, and reports to support management reviews and operating rhythms.
• Analyze trends, identify risks or gaps, and drive standard countermeasures in coordination with CE leadership.
• Track corrective actions to closure and support continuous improvement initiatives.

Impact: Improves operational transparency, execution discipline, and decision quality.

### Workforce & Productivity Enablement

• Provide coordination support for timecard accuracy, scheduling alignment, and vacation planning to ensure coverage and productivity.
• Create and maintain job aids, templates, and standardized tools that improve technician efficiency and reduce administrative burden.
• Identify workflow inefficiencies and support improvement actions that reduce cycle time and rework.

Impact: Supports CE productivity, coverage, and consistent execution.

### Training & Capability Enablement

• Maintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness.
• Support onboarding and training compliance tracking, including skill progression and system access.
• Provide structured feedback from quality checks, field execution, and materials issues to inform CE training plans.
• Coordinate interview logistics and onboarding execution for new hires.

Impact: Ensures CE capability readiness and compliance with training expectations.

### Quality, Safety & Compliance Support

• Execute quality checks on IWN documentation, SO compliance, and parts handling accuracy.
• Support CE Management in implementing corrective actions aligned with safety, equipment, and BKM standards.
• Maintain audit‑ready operations; conduct and support ARK verifications.
• Reinforce compliance with global service expectations and site standards.

Impact: Reduces quality escapes and audit risk.

### Customer & Field Engagement Support

• Prepare operational summaries, metrics, and documentation for customer visits, audits, and operational reviews.
• Support customer‑facing readiness and clear communication during on‑site engagements.
• Capture customer feedback and coordinate follow‑up actions with cross‑functional partners.

Impact: Supports customer confidence, transparency, and trust.

### Operational Administration

• Own and maintain IWN updates, iCapability Plus approvals, and scheduling coordination.
• Administer Service Orders (creation, correction, closure).
• Manage TES workflows, parts returns, and disposition activities.
• Coordinate WIP, WDRs, and OnDemand billing in partnership with Finance.
• Maintain install base accuracy (tool ownership, CE Lead, configuration, location).

Impact: Ensures data integrity and financial accuracy.

## Decision‑Making & Autonomy

• Executes work independently using defined processes and BKMs.
• Prioritizes tasks using KPI data and aging reports.
• Escalates risks or exceptions per CE procedures.
• Does not manage people but may lead process improvements and coordinate cross‑functional actions.

## Minimum Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Business or Technical Degree preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management, workflow, or enterprise systems.

## Preferred Qualifications

• Experience supporting Customer Engineers or Field Service Engineers.
• Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
• Familiarity with Applied Materials CE processes, BKMs, and terminology.
• Experience with operations KPI tracking and continuous improvement.

## Core Competencies (Applied‑Aligned)

• Functional Knowledge: Applies CE processes, materials workflows, BKMs, and safety standards.
• Business Acumen: Understands impact of operations support on uptime, cost, and customer satisfaction.
• Problem Solving: Uses data to identify issues, execute countermeasures, and escalate appropriately.
• Collaboration & Influence: Coordinates effectively across functions without direct authority.
• Execution Discipline: Maintains accurate systems, meets commitments, and sustains audit readiness.

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

4 - 7 Years

### Work Experience:

## Additional Information

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### Shift:

10-Day 8-Hr (United States of America)

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### Travel:

Yes, 20% of the Time

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### Relocation Eligible:

Yes

### Referral Payment Plan:

None

Salary Range:

$88,000.00 - $121,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.