Eaglewood Golf Course Front of House - Event Staff

GRILL CUSTOMER SERVICE

DEPARTMENT: GOLF DEPARTMENT

GL: 55-5586-41102

JOB CLASSIFICATION: Part Time

PAY GRADE 1

2026 YEAR ($8 PER HOUR + TIPS)

21 Years or Older Required for Alcohol Sales and Service

GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED

POSITION SUMMARY

This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment.

Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team.

ESSENTIAL FUNCTIONS

• Greet and welcome guests with a friendly and professional demeanor.
• Assist guests in making reservations, seating arrangements, and answering their inquiries.
• Take and accurately relay food and drink orders to the kitchen.
• On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course.
• Provide friendly and prompt service, engaging golfers in a professional and courteous manner.
• Maintain accurate inventory of beverages, snacks, and supplies on the cart.
• Handle cash and credit card transactions accurately, providing change as needed.
• Keep detailed records of sales and reconcile cash at the end of each shift.
• Ensure compliance with all cash handling and reporting procedures.
• Keep the beverage cart clean, organized, and fully stocked throughout the shift.
• Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently.
• Report any mechanical issues or maintenance needs promptly.
• Build rapport with golfers, offering a friendly and welcoming atmosphere.
• Assist golfers w/ menu selections and provide information about course amenities and services.
• Address any customer inquiries or concerns with professionalism and courtesy.
• Ensure prompt and attentive service throughout the guest's dining experience.
• Build rapport with guests, anticipate their needs, and address any concerns or special requests.
• Handle guest feedback and complaints with professionalism and empathy.
• Collaborate with other front-of-house staff to ensure seamless service.
• Set up and maintain dining areas, ensuring tables are clean and properly set.
• Clear and reset tables efficiently to accommodate incoming guests.
• Assist in maintaining overall cleanliness and organization in the dining area.
• Operate the point-of-sale (POS) system to input orders and process payments.
• Accurately handle cash, credit card transactions, and provide change as needed.
• Follow cash handling and reporting procedures accurately.
• Familiarize yourself with the menu items, specials, and beverage selections.
• Provide recommendations and descriptions of dishes to guests.
• Communicate with the kitchen regarding guest dietary preferences and special requests.
• Work closely with fellow front-of-house staff and kitchen team for efficient service.
• Participate in pre-shift meetings and training sessions.
• Support a positive and collaborative work environment.

JOB REQUIREMENTS

• Previous customer service or restaurant experience is a plus.
• A genuine passion for providing excellent customer service.
• Effective communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Ability to stand and walk for extended periods.
• Lift and carry trays or items as needed.
• Adherence to the restaurant's dress code and grooming standards.
• Maintaining a clean and professional appearance.
• Minimum age requirements as per local regulations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Maintain a positive and friendly demeanor, enhancing the overall guest experience.
• Active Food Handler's Permit upon Hiring.
• Active Alcohol Service License.

As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.