- Location
- Valencia, Comunidad Valenciana, Spain
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Experience
- Source
- Recruitee
Description
Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.
Behind the brand.
This revolutionary fintech’s mission is to transform banking and make money management enjoyable.
Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.
A day in the life of.
The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.
How you make an impact.
Offer support to customers by identifying and assessing user needs
Balance top-speed productivity with exceptional quality scores
Always provide accurate, valid, and complete information by understanding the right methods and tools
Assist in successful client onboarding and ensure a smooth transition when opening an account
Identify fraud indicators and escalate alarming cases to compliance officers
Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them
Actively identify and escalate customer issues to improve internal processes and enhance the customer journey
