Automotive Quick Lane Manager

Iron Trail Motors is looking for an Automotive Quick Lane Manager to join our team! The Quick Lane Manager is a key player and assists in the daily operations of the Service Department. Iron Trail Motors is a fast-paced Chevrolet + Toyota dealership located in the heart of the Iron Range.

Core Duties and Responsibilities

• Operations Management: Direct daily shop workflows, manage repair-order (RO) flow, and maintain service efficiency to minimize vehicle wait times.
• Staff Leadership: Train, schedule, supervise, and mentor service advisors, technicians, and support personnel.
• Customer Service & Conflict Resolution: Handle escalated customer complaints, explain multi-point inspection results, and ensure high satisfaction scores.
• Training & Quality Control: Provide on-the-job technical training, oversee multi-point inspections, and ensure compliance with manufacturer and dealership standards.
• Safety & Compliance: Enforce OSHA safety guidelines, keep shop equipment in safe working order, and monitor warranty compliance.

Required Skills and Qualifications

• Automotive Knowledge: Strong understanding of light-repair services, tire service, oil changes, brakes, and general maintenance.
• Management & Leadership: Proven ability to lead, motivate, and coach a team in a fast-paced environment.
• Technical Software: Familiarity with Dealership Management Systems (DMS), electronic scheduling tools, and diagnostic software.
• Communication & Interpersonal Skills: Clear verbal and written skills to interact with customers, technicians, and upper management.
• Problem-Solving: Quick decision-making to resolve scheduling bottlenecks, parts delays, or customer disputes.

Education and Experience: High school diploma or technical degree; prior experience in automotive service management or as an experienced service advisor/technician.

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Work Schedule: In Person Monday - Friday