Director - MIS

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

This role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The Director Business Analytics is also responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems.

Job Requirements:

• Lead pre-testing phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations
• Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues
• Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
• Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise
• Make recommendations on software products and services in support of procurement and development efforts
• Manage and provide direction for the application development team in support of business operations
• Identify and resolve program errors
• Provide technical leadership to project managers and programmers working on development project teams
• Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices
• Where necessary, prepare, establish, and monitor budgets

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.