Senior Analyst – Product Expert

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Role Purpose
As Senior Analyst - Product Expert at Accelya, you will independently manage Product Expert workstreams, driving deep product expertise, customer enablement and product knowledge management for airline software products and making a meaningful contribution to the quality and success of Accelya's airline software products.

Duties & Responsibilities
• Independently manage deep product expertise, customer enablement and product knowledge management for airline software products workstreams, delivering high-quality product outputs on time
• Use Claude, ChatGPT and AI-powered knowledge management tools for product content creation, customer enablement and competitive intelligence to improve the quality and efficiency of product workflows
• Partner with engineering, design and commercial teams on product delivery and go-to-market
• Analyse product metrics, customer feedback and market intelligence to inform product decisions
• Develop and maintain product roadmaps, backlogs and product specifications
• Conduct competitive analysis, monitoring Amadeus, Sabre, PROS and FLYR for market intelligence
• Use generative AI (Claude, ChatGPT) for product documentation, analysis and stakeholder communications

Required Experience & Skills
• 3–5 years of product experience with a track record of independent delivery
• Good product management skills including roadmapping, backlog management and stakeholder communication
• Experience with Agile delivery and collaboration tools
• Strong analytical skills and ability to translate data into product decisions
• Bachelor's degree in Business, Computer Science, Engineering or a related field

Preferred Experience & Skills
• Experience using Claude, ChatGPT and AI-powered knowledge management tools for product content creation, customer enablement and competitive intelligence for product workflow acceleration, documentation quality and market research
• Knowledge of airline technology markets and competitive products from Amadeus, Sabre, PROS and FLYR
• Understanding of NDC, Modern Airline Retailing and how these standards are shaping next-generation airline software products
• Familiarity with how AI is reshaping airline software — including AI-powered pricing, demand forecasting and NDC-native offer management

What do we offer?
• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: a hybrid remote/office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in

About Accelya
Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!