Specialist (ADMIN 4) - Document Production & Digital Productivity

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Administrative

Job Description & Summary

As part of the Practice Management team, you will support PwC professionals by preparing high-quality business documents, presentations, and other deliverables used for client engagements and internal operations.

You will be responsible for document production, formatting, quality assurance and digital productivity support across Microsoft 365 applications. This includes helping teams manage information effectively, maintain document consistency, and leverage approved tools and templates to improve productivity.

Your work contributes directly to the quality, efficiency and professionalism of PwC's client service delivery by enabling engagement teams to focus on serving clients while ensuring deliverables meet firm standards.

Key accountabilities

Document Production & Quality Assurance

• Format, edit and prepare professional business documents in accordance with PwC branding and quality standards.

• Provide formatting, printing, and graphic support for the following materials using Microsoft Word and Powerpoint:

• Client reports (Audit Plan / Audit Committee)

• Financial Statements

• Proposals and tender submissions

• PowerPoint presentations 

• Internal communications 

• Policies, procedures and guidance documents 

• Service includes layout formatting visual enhancement, graphic design, and preparation of print-ready or presentation-ready files. 

• Perform roll forward and formatting of financial statements for the Assurance team. 

• Formatting and printing the Assurance team audit report and engagement letters. 

• Convert and prepare documents in various formats, including PDF. 

• Perform quality reviews to ensure consistency, accuracy, and professional presentation before finalisation. 

Digital Productivity Support 

• Support users in adopting and using Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Copilot. 

• Maintain document repositories, template libraries and shared knowledge resources. 

• Assist with document organisation, file management and version control. 

• Develop and maintain user guides, quick reference materials, and productivity resources. 

• Provide day-to-day support for documents and collaboration tools used by teams across the firm. 

Workflow & Service Delivery 

• Manage and priorities of requests to meet agreed service standards and business deadlines. 

• Coordinate multiple assignments while maintaining quality and responsiveness. 

• Communicate proactively with stakeholders regarding requirements, timelines, and completion status. 

• Escalate issues and risks as appropriate. 

Continuous Improvement 

• Identify opportunities to improve document production processes, templates, and ways of working. 

• Support implementation and adoption of new productivity tools and features. 

• Contribute knowledge-sharing initiatives and best practice documentation. 

• Support ongoing improvements in information management and digital collaboration practices. 

Minimum years experience required

• Diploma or Bachelor's Degree in any discipline.

• Fresh graduates are encouraged to apply.

• Strong proficiency in Microsoft Word and PowerPoint.

• Familiarity with Microsoft Teams, SharePoint, and other Microsoft 365 applications is an advantage.

• Strong attention to detail and commitment to quality.

• Good organisational and time management skills.

• Ability to manage multiple priorities and work on tight deadlines.

• Strong written and verbal communication skills.

• Willingness to learn new technologies and ways of working.

• Experience gained through internships, campus leadership activities, or administrative support roles is an advantage.

Additional application instructions

• Academic Certificates and Transcripts, from SPM (or equivalent) onwards

• A copy of your NRIC or passport

• Recent passport size photo

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, AI Fluency, AI-Human Collaboration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Digital Tooling {+ 34 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

December 31, 2026