- Salary
- $60k+
- Location
- Cockburn Harbour, Turks and Caicos
- Type
- Full-time
- Seniority
- Senior
- Source
- RecruiterFlow
Description
SENIOR VILLA EXPERIENCE MANAGER
Luxury Resort • Turks and Caicos • USD $60,000 + Service Charge + Housing + Vehicle
Luxury Resort • Turks and Caicos • USD $60,000 + Service Charge + Housing + Vehicle
ABOUT THE ROLE
We are searching for a Senior Villa Experience Manager for a luxury resort in the Turks and Caicos. Reporting to the Director of Rooms, this is a senior guest-facing leadership role responsible for delivering an exceptional, seamless villa experience for every guest throughout their stay. The right candidate is a polished, proactive hospitality professional with strong leadership skills, deep knowledge of luxury villa or resort operations, and a genuine passion for creating personalized, memorable guest journeys.
We are searching for a Senior Villa Experience Manager for a luxury resort in the Turks and Caicos. Reporting to the Director of Rooms, this is a senior guest-facing leadership role responsible for delivering an exceptional, seamless villa experience for every guest throughout their stay. The right candidate is a polished, proactive hospitality professional with strong leadership skills, deep knowledge of luxury villa or resort operations, and a genuine passion for creating personalized, memorable guest journeys.
WHAT YOU'LL DO
- Lead and oversee the Villa Experience team, including the Villa Experience Manager, supervisors, concierge team, and bellman
- Take full ownership of the guest experience from pre-arrival through departure, ensuring every touchpoint is seamless, personalized, and exceeds expectations
- Develop and maintain strong relationships with villa guests, anticipating needs and creating bespoke moments throughout their stay
- Ensure all villa areas are presented to the highest luxury standards at all times
- Drive team performance through coaching, development, scheduling, and clear accountability
- Collaborate closely with the Director of Rooms and other departments to ensure consistent operational excellence
- Handle guest feedback and service recovery with professionalism, composure, and a genuine commitment to resolution
- Oversee concierge services, ensuring guests receive timely, knowledgeable, and personalised recommendations and arrangements
WHAT YOU BRING
- Proven experience in a senior villa, guest experience, or rooms division leadership role within a luxury resort environment
- Strong background in concierge, butler, or personalized guest service operations
- Caribbean or island resort experience is strongly preferred
- Excellent leadership and team development skills with the ability to inspire and hold a team accountable
- Exceptional guest relations skills with a warm, proactive, and highly professional demeanour
- Strong organizational skills with the ability to manage multiple priorities in a dynamic luxury environment
- Meticulous attention to detail and presentation standards
WHAT'S OFFERED
- USD $60,000 per year plus service charge
- Housing provided
- Vehicle provided