- Salary
- $190k – $215k/yr
- Location
- Remote (USA)
- Workplace
- Remote
- Type
- Full-time
- Department
- R&D
- Seniority
- Lead
- Source
- Lever
Description
Arcadia is the most trusted healthcare platform powering outcomes. We transform complex healthcare data into trusted intelligence, helping providers, payers, and life sciences organizations act with clarity, make confident decisions, and achieve measurable clinical, operational, and financial outcomes.
Built on a comprehensive data foundation spanning tens of millions of patient lives, Arcadia combines advanced analytics and responsible AI to surface meaningful insights, coordinate action, and improve performance at scale. Our approach to AI and automation is governed and transparent — designed to strengthen human expertise, not replace judgment or obscure responsibility.
Hundreds of organizations rely on Arcadia to improve cost, quality, and outcomes. Backed by Nordic Capital, we continue to invest in our platform, AI capabilities, and people as we pursue our purpose: helping healthcare deliver better outcomes for every person, every community, and every generation.
Why This Role Is Important to Arcadia
Customer Insights takes on the work that doesn't fit a one-size-fits-all product — custom data models, bespoke dashboards, registries, and long-running embedded programs — sitting between a platform and a plan.
This role is the first at Arcadia dedicated to Medicaid policy analysis, and it sits on one of our most visible accounts: a state Medicaid agency that is taking direct responsibility for a much larger fee-for-service population. A broader Arcadia team already serves the agency in a variety of ways — risk stratification, dashboards and reporting, quality measurement, and analytics on the state's Medicaid member and claims data — and that relationship is growing. You will work alongside that team and take the lead on the policy-driven analytic work: interpreting program rules and policy documents into analytic logic, and building the registries, data marts, and dashboards that put it to use.
That takes a rare combination: policy fluency to tell a customer what the data can and cannot support, customer presence to be trusted in the room with state program staff and partners, and the technical skill to build the deliverables yourself. We are looking for someone who can ramp on all three quickly. Just as important, this work moves at a pace that is only possible with AI-assisted development: you will be expected to pick up our AI coding and analysis tools quickly and use them heavily from your first weeks, with careful human review.
What Success Looks Like
In 3 months
- Get productive quickly with the team's AI-assisted workflow — using AI coding and analysis tools to ramp into the state program's eligibility, claims, and provider data, the program rules and policy context behind it, and the analytic logic and deliverables already in production
- Join customer and partner working sessions and begin contributing in the room — answering, in real time, what a proposed definition, threshold, or policy change does to the data and the member population
- Independently deliver your first piece of work end to end — a stratification or registry refinement, a data mart component, or a dashboard — with your own policy interpretation and QA behind it
- Own the day-to-day analytic workstream — the weekly customer cadence, request prioritization, and same-day ad hoc asks — as a credible presence with state program staff, prime-contractor and vendor counterparts, and data owners, with the current owner stepping back to an oversight role
- Own production-grade registries, data marts, and dashboards, with documented methodology, data dictionaries, and calibration against the customer's published figures
- Bring other analysts up to speed on the work — the data, the logic, and the customer context — starting in your first months, so coverage and capacity extend beyond any one person
- Be the recognized expert on Medicaid program policy and its analytic implications for Arcadia's state program work, trusted with the most ambiguous and highest-stakes questions
- Hold the methodology standard for the body of work — reviewing major deliverables, codifying playbooks, and keeping the work resilient so the account's analytic capability keeps running smoothly as the scope and team grow
- Extend the work into the broader analytic roadmap — cost and utilization, access and equity, care management effectiveness, and state program performance — as scope grows