Location Lead

Description

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Job Overview:

The Location Lead serves as the primary point of contact for assigned CLS Health clinic locations. This hands-on role is responsible for ensuring efficient daily operations, supporting providers and staff, enhancing the patient experience, and maintaining compliance with organizational policies and healthcare regulations. The Location Lead provides direct oversight of clinic workflows, staff performance, patient access, and operational excellence while serving as a liaison between clinic teams and corporate departments.

Responsibilities

• Oversee the daily operations of assigned clinic locations to ensure efficient, high-quality patient care and service.
• Serve as the primary point of contact for providers, staff, and leadership regarding operational issues and clinic needs.
• Conduct routine clinic rounds to identify operational challenges and implement solutions proactively.
• Monitor clinic workflows and patient throughput to improve efficiency and minimize delays.
• Create and maintain clinic responsibility matrices to ensure all operational tasks are assigned and completed.
• Ensure facilities are maintained in a safe, clean, and professional manner.
• Lead and support front office staff, medical assistants, clinical personnel, and administrative team members.
• Foster a positive, collaborative, and patient-focused culture across assigned locations.
• Resolve patient complaints, concerns, and service recovery opportunities in a timely and professional manner.
• Partner with providers and clinical staff to improve workflow efficiency and patient outcomes.
• Ensure compliance with CLS Health policies, HIPAA, OSHA, Medicare, and other applicable regulatory requirements.
• Conduct routine audits of patient records, workflows, documentation, and clinic processes.
• Identify opportunities for improvement and implement corrective action plans.
• Monitor adherence to quality assurance initiatives and patient care standards.
• Maintain readiness for regulatory reviews, inspections, and accreditation requirements.
• Support clinic leadership in achieving productivity and financial performance goals.
• Assist with implementation of new workflows, technologies, policies, and organizational initiatives.
• Performs other duties as assigned. 
• May travel to other CLS Health clinics as needed.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred.
• Equivalent combination of education and healthcare operations experience may be considered.
• Minimum of 3-5 years of healthcare operations, clinic management, or medical practice leadership experience required.
• Multispecialty clinic experience strongly preferred.