IT Project Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

 

Nettech, a New Charter company, is looking for a hands-on technology professional to join our team in a project-focused role. You’ll spend most of your time deploying and configuring technology, from new client onboardings and PC deployments to Microsoft 365 migrations and network installs. You’ll also help us understand each new client’s environment through discovery work. If you like being onsite, can quickly size up an unfamiliar environment, and take pride in thorough documentation, this role is for you.

Responsibilities

Projects & Implementations

• Deploy, configure, and install desktops, laptops, and other end-user technology
• Carry out Microsoft 365 migrations, tenant consolidations, and modernization projects
• Deploy and configure Microsoft Intune, Entra ID, Conditional Access, and Defender solutions
• Install and configure SonicWall firewalls, UniFi switches, wireless access points, and network infrastructure
• Perform workstation refreshes, hardware deployments, and operating system migrations
• Assist with server, virtualization, and cloud infrastructure projects
• Coordinate implementation activities with clients, vendors, and internal teams
• Validate completed work and confirm documentation is accurate before project handoff

Client Onboarding & Discovery

• Conduct technology assessments during client onboarding
• Document network, workstation, server, and Microsoft 365 environments
• Identify infrastructure deficiencies, security risks, and technology gaps
• Help create remediation recommendations and project scopes
• Support technology alignment initiatives and standards compliance reviews
• Work with our vCIO and Client Success teams to identify improvement opportunities
• Produce accurate discovery documentation used for quotes and strategic planning

Documentation & Communication

• Keep accurate, detailed notes in ConnectWise Manage
• Give project stakeholders proactive status updates
• Document client environments to Nettech standards
• Communicate professionally with clients, vendors, and internal teams
• Keep all project and onboarding documentation current and complete

Ideal Candidates

• Enjoys working onsite and hands-on with technology
• Can walk into a new environment and quickly assess what’s there
• Takes ownership of projects from start to finish
• Communicates clearly with clients and teammates
• Writes thorough documentation without being asked
• Moves comfortably between project work, discovery, onboarding, and remediation efforts
• Wants to grow into senior project, solutions, or vCIO-oriented responsibilities

Qualifications

• 3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
• Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
• Hands-on experience with SonicWall and Ubiquiti UniFi platforms
• Experience working in ConnectWise Manage and/or ConnectWise Sell
• Exceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
• Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
• Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
• Self-motivated with the ability to prioritize and execute independently
• Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Certifications (Preferred)

• Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
• CompTIA Network+ or Security+
• SonicWall SNSA or SNSPE
• Ubiquiti UEWA or UENP

Compensation

• Salary starting at $55,000 based on experience
• Benefits including medical, dental, and vision insurance, 401k with matching, and responsible time off plan.

NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.

We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.

Nettech, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.