- Location
- McLean, Virginia
- Workplace
- Hybrid, Onsite
- Department
- Customer Success - Delivery
- Experience
- 2+ years
- Education
- Bachelor
- Visa
- Not sponsored
- Clearance
- Required
- Source
- Greenhouse
Description
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Systems Consultant II
Are you a systems professional looking to scale mission-critical cloud infrastructure and defend vital public sector networks? Help federal agencies automate their most complex operational workflows.
Location: McLean/Tysons, VA | Work Model: On-site (4–5 days/week)
About the Team
Appian Customer Success is obsessed with supporting our federal customers’ missions by delivering transformative, high-availability cloud automation solutions. Our Federal DevOps Engineering team works hand-in-hand with government agencies, ensuring their automated workflows are resilient, securely scaled, and continuously optimized. Grounded in a culture of in-person collaboration at our McLean HQ, we tackle complex technical challenges to keep public infrastructure running smoothly across the AI-Powered Process Automation landscape.
The Opportunity
As a DevOps Engineer within our Federal Customer Success division, you will bridge the gap between cloud infrastructure engineering and modern application delivery. This role is vital right now because federal agencies are rapidly scaling their digital footprints across hybrid and secure cloud ecosystems. Under the guidance of senior architects, you will gain deep operational mastery of our software platform, automate underlying infrastructures, and enable agencies to achieve true Enterprise-Grade Orchestration.
What You’ll Do
- Scale Cloud Infrastructure: Participate in the installation, day-to-day operation, and scaling of the Appian platform across federal customer environments.
- Master Cloud & Systems Administration: Expand your hands-on systems administration footprint (Linux, Windows) across major IaaS Solutions such as AWS, Google Compute Engine, or Microsoft Azure.
- Automate Platform Operations: Utilize programming and scripting skills (BASH, Java, JavaScript, Python, or Ruby) to automate patching, configuration management, and deployment workflows.
- Manage Enterprise Data Tiering: Administer and optimize relational database platforms (PostgreSQL, MySQL, Oracle, SQL Server) with increasing operational independence.
- Deliver Strategic Technical Support: Interface directly with federal clients to troubleshoot infrastructure roadblocks, provide exceptional technical guidance, and ensure environment stability.
- Navigate Public Sector Processes: Develop a comprehensive understanding of client business processes, supporting both secure cloud and on-premise government installations.
Required Qualifications
- Citizenship & Clearance: Must be a U.S. Citizen with the absolute ability to obtain and maintain a federal security clearance.
- Education: Minimum of a Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Technology, Mathematics, or a related technical discipline.
- Experience: 2–4 years of professional experience in IT systems administration, with a proven track record of building, maintaining, scripting, patching, and managing hosts, databases, and interconnected cloud networks.
- Compliance Certification: Must possess an active CompTIA Security+ certification or be willing to successfully complete the certification directly following onboarding.
Preferred Qualifications
- Prior hands-on experience administering and managing an on-premise installation of an Appian environment or similar enterprise workflow engine.
- Foundational exposure to container orchestration tools like Kubernetes or Docker.
- We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
#DevOps #FederalIT #SysAdmin #AWS #Linux
The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com.
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.