- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 5+ years
- Source
- RecruiterFlow
Description
Location: Quezon City, Philippines
Work Setup: Flexible / Hybrid
Compensation Range: up to ₱150,000 per month
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Lead rider operations for a fleet of approximately 150 riders, including future expansion and scaling.
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Forecast rider requirements based on order volume, warehouse demand, peak periods, and business growth.
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Develop manpower, scheduling, deployment, and fleet utilization plans.
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Optimize route planning, batching, dispatching, and last-mile delivery performance.
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Develop and review delivery-fee, pricing, surge, and rider incentive frameworks while maintaining company profitability.
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Monitor key operational metrics including Cost per Delivery, On-Time Delivery Rate, Rider Utilization, Order Fulfillment Time, and Order Accuracy.
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Use operational data to identify bottlenecks, improve fleet productivity, and reduce delivery costs.
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Coordinate with warehouse and fulfillment teams to improve order staging, rider handoff, and dispatch processes.
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Oversee rider recruitment, onboarding, performance management, engagement, and retention.
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Manage operational disruptions, demand surges, and third-party logistics partners as needed.
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related field.
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At least 5 years of experience in logistics, last-mile delivery, fleet operations, e-commerce, quick-commerce, express logistics, or online delivery operations.
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Proven experience managing rider or delivery fleets, including large ground operations teams and/or third-party logistics partners.
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Strong experience in fleet capacity planning, rider demand forecasting, manpower planning, and deployment.
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Experience in route planning, dispatch operations, fleet utilization, and last-mile performance optimization.
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Strong analytical skills with the ability to use operational data to support planning and business decisions.
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Strong communication, stakeholder management, and problem-solving skills.
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Experience within online grocery, quick-commerce, food delivery, e-commerce, or other high-volume last-mile delivery environments.
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Experience developing or managing delivery pricing models, distance-based fees, surge pricing, or rider incentive structures.
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Experience scaling or expanding rider or fleet operations.
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Strong understanding of balancing rider incentives, service levels, and company profitability.
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Fleet Capacity & Demand Planning
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Rider Manpower Forecasting
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Route & Trip Optimization
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Last-Mile Delivery Operations
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Delivery Pricing & Cost Analysis
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Rider Incentive Planning
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Fleet Performance Analytics
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Last-Mile Delivery Software
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Fleet Management Systems
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Dispatching & Routing Tools
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Microsoft Excel / Google Sheets
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KPI Reporting & Operational Analysis