Sr. Director, Business Continuity

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Sr Director, Enterprise Business Continuity is responsible for safeguarding T-Mobile’s operational stability by leading the enterprise-wide business continuity strategy. This role oversees preparedness planning, incident response governance, and resilience frameworks to ensure rapid recovery from disruptions impacting customers, operations, and revenue streams. By partnering with Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership, this leader ensures coordinated response and clear decision protocols during high-risk events. The Sr Director proactively drives risk identification, scenario planning, and resilience investments to mitigate threats before they affect the business. Through these efforts, the role strengthens operational preparedness, reduces risk, and reinforces customer and investor confidence in T-Mobile’s ability to withstand and recover from disruptions.

Un-carrier® Responsibilities

• Lead enterprise-wide business continuity strategy to safeguard operational stability and ensure rapid recovery from disruptions impacting customers, operations, and revenue streams.
• Oversee preparedness planning and incident response governance to establish coordinated response and clear decision protocols during high-risk events.
• Partner with Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership to drive alignment on resilience frameworks and incident response.
• Drive risk identification, scenario planning, and resilience investments to mitigate threats before they affect the business.
• Develop and implement business continuity exercises, audits, and continuous improvement initiatives to strengthen operational preparedness.
• Communicate business continuity strategies and updates to stakeholders to reinforce customer and investor confidence.
• Maintain metrics for business continuity programs and present periodic updates to leadership.

• Participate in additional duties and strategic projects as assigned.

The Experience You’ll Bring

• Bachelor’s degree in Business Administration, Information Technology, or a related field required.
• Master’s degree in Business Administration, Risk Management, or a related field preferred.
• 10+ years leading enterprise-wide Business Continuity Management programs, including risk identification, scenario planning, and resilience investments.
• 4-7 years managing crisis management and emergency response plan development at a corporate level in the private sector.

• 4-7 years collaborating with cross-functional teams including Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership.

Enough about what you’ve done. Let’s talk about who you are.

• Leadership and ability to coordinate enterprise-wide resilience initiatives.
• Risk management expertise with operational risk mitigation and scenario planning.
• Strategic planning capabilities focused on continuity and rapid recovery.
• Strong cross-functional collaboration and executive communication skills.
• Advanced problem-solving and change management capabilities.
• Knowledge of regulatory compliance and industry continuity standards.

• Analytical skills for risk assessment and resilience measurement.

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.