- Location
- Markham, ON, Canada
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Director
- Education
- Bachelor
- Industry
- Facilities Management
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- Oracle Cloud
Overview
The Director of Customer Experience leads strategic planning and execution of CX programs across integrated facility management services. Key responsibilities include championing customer-first culture, implementing CX frameworks aligned with client KPIs, managing Voice of Customer programs, and translating feedback into service improvements. This role oversees cross-functional teams, embeds CX principles into service delivery, drives innovation in digital experiences and process optimization, and ensures alignment with contractual requirements. The position requires strong leadership skills to develop talent, foster continuous improvement, and maintain high client satisfaction through measurable experience outcomes.
Skills
Languages
About BGIS
BGIS is a global integrated facilities management company that delivers facility services across various sectors including commercial, industrial, healthcare, and government.