- Location
- Mandaluyong City, Metro Manila
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Source
- RecruiterFlow
Description
Penbrothers is an HR & remote talent management partner and one of the fastest-growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.
About the Role
We are seeking an experienced Network Operations & SD-WAN Specialist to support and enhance our managed network services, with a strong focus on SD-WAN fabric performance and hybrid cloud integration.
This role goes beyond traditional NOC monitoring and is centered on proactive network optimization, advanced troubleshooting, and continuous service improvement across customer environments. You will act as a key technical contributor in maintaining reliable, scalable, and high-performing connectivity solutions.
Work Set-up: 100% Work from home
Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)
On-Call: Reactive on-call support as required for high-priority security or cloud incidents
What You’ll Do (Duties and Responsibilities)
- Serve as the SME for SD-WAN environments, focusing on performance, stability, and issue resolution across customer networks
- Perform deep-dive troubleshooting and root cause analysis of SD-WAN fabric and connectivity issues
- Support and optimize hybrid cloud connectivity, including integrations with Microsoft Azure and AWS
- Drive network performance improvements by identifying recurring issues and implementing long-term fixes
- Execute controlled changes, upgrades, and patching activities across network infrastructure
- Collaborate with cross-functional teams to support service enhancements and new solution deployments
- Develop and maintain technical documentation, knowledge base articles, and operational procedures
- Provide technical guidance and mentorship to junior engineers
- Certification: MUST be CCNP certified with an ACTIVE certification status.
- Strong hands-on experience with SD-WAN technologies (Silverpeak preferred)
- Proven ability to troubleshoot complex network environments, including routing, segmentation, and tunneling
- Solid understanding of BGP, VRFs, QoS, Multicast, NAT, tunneling technologies
- Experience working with hybrid/cloud networking (Azure, AWS connectivity)
- Background in network operations, support, or managed services environments
- Experience performing network upgrades, patching, and change implementation
- Familiarity with ITIL-based service environments and ticketing platforms
- Strong communication skills and ability to work in a fast-paced environment
- Experience with Azure ExpressRoute and AWS Direct Connect
- Exposure to low-latency or media/broadcast networks
- Familiarity with Zscaler or Juniper Mist
- ITIL Foundation certification
Our Hiring Process
We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application journey.
Our AI Expectations: While we encourage you to use AI for CV refinement and research, we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.
