Ihre Aufgaben

• Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation. 
• Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field. 
• Support customers and internal teams with technical documentation, training materials, and accurate records of support activities. 
• Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience. 

Ihr Profil

• Bachelor’s degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field. 
• Hands-on experience in areas such as single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development is highly desirable. 
• Strong scientific communication and training skills, with the ability to explain complex applications to diverse customer audiences. 
• Independent, proactive, solution-oriented mindset with willingness to travel extensively and support customers across multiple countries. 
• Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training. 
• Ability to work confidently across biology, chemistry, physics, and engineering topics. 
• Fluent English required; additional European languages are a strong advantage. 
• Commercial awareness and business understanding, while remaining focused on after-sales support and customer success.

Wir bieten

• Competitive salary and benefits package. 
• Work with cutting-edge technologies in a dynamic, international setting. 
• High autonomy and direct impact on customer success, scientific adoption, and service quality. 
• Professional development through exposure to diverse applications, customers, and global markets.