- Location
- Kwun Tong, Hong Kong
- Type
- Contract
- Department
- Customer Experience
- Experience
- 1+ years
- Source
- Greenhouse
Description
Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description
- Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
- Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
- Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
- Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.
Requirement
- Tertiary education with at least 1 year of customer service experience.
- TOPIK Level 6, plus strong written and spoken English and Chinese skills.
- Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
- Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
- Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
- Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
- Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.
Skills
Customer Service