Warehouse System & Inventory Controller

Department: Operations

Employment Type: Permanent - Full Time

Location: Zambia

Reporting To: Operations Manager

Description

What you would be expected to do:

• Maintain accurate stock records across all warehouse locations, including bin, shelf, and pallet-level tracking.
• Conduct and coordinate regular cycle counts, spot checks, and full stock takes; investigate and resolve discrepancies.
• Monitor stock levels and trigger replenishment requests in line with minimum/maximum thresholds.
• Process inbound and outbound stock movements, returns, and adjustments in the WMS in a timely manner.
• Ensure FIFO (First In, First Out ) compliance across all relevant product lines.

• Serve as the super user and administrator of the Warehouse Management System (WMS).
• Maintain master data integrity: item codes, unit of measure, bin locations, product lines, and supplier records.
• Troubleshoot system errors, discrepancies, and interface failures; escalate to IT or system vendors as required.
• Generate and distribute daily, weekly, and monthly inventory reports for operations, procurement, and finance teams.
• Help with system upgrades, user acceptance testing (UAT), and the onboarding of new modules or integrations.

• Develop, document, and enforce standard operating procedures (SOPs) for stock management and system usage.
• Ensure all warehouse transactions are recorded in compliance with company policy and audit requirements.
• Liaise with finance on stock valuation, write-offs, and period-end closing activities.
• Identify process gaps and inefficiencies; propose and implement corrective actions.

• Work closely with procurement, logistics, and production teams to align inventory data with operational needs.
• Help the inbound receiving teams to ensure accurate goods-received notes (GRNs) and supplier documentation.
• Assist the warehouse manager with KPI reporting, stock accuracy targets, and operational performance reviews.
• Any other duties as assigned by your supervisor.

You might be a strong candidate if you:

• Has a degree qualification from a recognized institution preferably in Supply Chain Management, Operations Management, Economics & Mathematics, or Data Science.
• Ability to multi-task and address other priorities
• Minimum 2–3 years of experience in a warehouse inventory, stock control, or logistics coordination role.
• Demonstrated hands-on experience with a WMS (e.g. SAP WM/EWM, Oracle WMS, Manhattan, Infor, or similar).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data validation); ERP experience is an advantage.
• Strong numerical aptitude and attention to detail; comfortable working with large datasets.
• Relevant qualification in supply chain, logistics, inventory management, or a related field is preferred.
• Very good people person & Team Player skills; able to build and maintain effective relationships with colleagues, members and external partners, 
• Excellent verbal & written communication skills
• Ability to work remotely under minimal supervision

What we offer (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.