Guest Service Agent

Description

The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions.  The incumbent must utilize available resources to provide excellent guest satisfaction.  Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained.

ESSENTIAL FUNCTIONS

• Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at time of registration.
• Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
• Inform Housekeeping of vacant dirty rooms as they become available upon check-out.
• Update room status as Housekeeping notifies the desk of changes, if needed.
• Assist in the verification, balancing and revenue maximization of hotel’s room availability.
• Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts.
• Act as Manager on Duty in absence of any on-site management.

Full job description available upon request.

Requirements

EDUCATION
High School graduate or equivalent required, 

EXPERIENCE
Prior Customer Service related experience preferred.