Customer Service Admin

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.   

Are you ready to take the next step in your career and join our team as our Customer Service Admin in Mexico City? 

• Do you have a higher vocational diploma in technical or commercial sciences?  

• Do you have strong spoken and written skills in local languages?  

• Do you have basic proficiency with MS Office tools and applications? 

•  Do you have experience in inter-office and customer communications?  

• Do you have advanced literacy with office tools?  

• Do you have contractual and financial understanding?  

• Do you have basic technical knowledge as an asset? 

•  Do you have user knowledge of SAP and/or SFDC?  

• Do you have previous working experience in a relevant field? 

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!   

As our Customer Service Admin, you will play a vital role in supporting our Service Operations team, ensuring smooth communication, accurate contract management, and high-quality customer interactions. 

In this role, you will: 

• Support sales activities by preparing documentation, processing contract changes, and assisting with renegotiations. 

• Manage service contract terminations, cancellations, and billing adjustments in collaboration with the Billing Administrator. 

• Carry out data checks and quality audits for new contracts, ensuring accuracy and compliance. 

• Take ownership of customer queries, coordinating with salespeople, service supervisors, and other departments to provide timely responses. 

• Provide general administrative support, including managing safety and site access documents, technician shifts, maintenance plan updates, and work center data changes. 

• Assist with material requests, purchase requisitions, and follow-ups on deliveries. 

• Support public tenders by preparing proposals, assisting in contract creation, and ensuring smooth handovers. 

• Manage customer reporting, including preparing instructions for KONE Business Services, verifying portal data, and delivering reports for key accounts. 

• Collect customer feedback, prepare summaries of customer experience metrics, and support digitalization initiatives. 

• Oversee service billing activities, ensuring timely invoicing, managing credit notes, cancellations, and maintaining billing accuracy. 

As a strategic partner, you will strengthen customer service administration practices, enhance operational efficiency, and ensure consistent, high-quality support across the organization. 

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:  

• We value your authentic self  

• Diversity, equity and inclusion is embedded in our strategy and values  

• Collaborative, creative and supportive work environment  

• Passionate about safety, quality and innovation  

• We care about the communities where we live and work  

Just some of our many benefits include:  

• Competitive salary  

• Opportunities to learn and grow  

• Comprehensive health and wellness plans for the entire family  

• More benefits than required by law  

Come share your passion and energy to make a positive impact at KONE for our customers and your career!  

*Beware of Recruitment Scams*   

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.