#BEcomeMAXX

Are you passionate about helping customers and resolving issues efficiently? At IronMaxx, "The Impossible is possible" is more than a motto—it's how we operate. As Consumer Service Manager, you will ensure that customer inquiries, complaints, and order-related issues are handled quickly, professionally, and with a strong focus on customer satisfaction.

Ready to perform? Your tasks with MAXXimum focus

Consumer Service Operations

• Manage and process customer tickets using Greyhound
• Handle customer inquiries, complaints, returns, and escalations across all service channels
• Investigate and resolve customer issues in a timely and solution-oriented manner
• Ensure professional communication with consumers and external partners
• Monitor ticket resolution times and service quality standards

• Process customer complaints and product claims in accordance with internal procedures
• Transfer and maintain customer orders and relevant data within SAP systems
• Coordinate order corrections, replacements, refunds, and returns
• Work closely with Logistics, Warehouse, E-Commerce, and Quality teams to resolve customer issues
• Ensure accurate documentation of all customer cases and actions taken

• Identify recurring customer issues and support the implementation of corrective actions
• Maintain accurate customer records and case documentation
• Support reporting on ticket volumes, complaint trends, and service performance

Your skillset - as strong as our protein

• 2+ years of experience in Consumer Service, Customer Support, Customer Care, or a similar role
• Experience working with ticketing systems (Greyhound experience is a plus)
• Experience with SAP or other ERP systems
• Strong organizational skills and attention to detail
• Solution-oriented mindset and strong problem-solving abilities
• Excellent communication skills and a customer-focused approach
• Business-fluent German and English; additional languages are a plus