CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Your Impact

• Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.

• Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.

• Assist the deployment of service provider solutions tailored to customer environments, applying the LCS framework.

• Support presale activities and translate business requirements into solution design.

• Build customer simulations in test labs to resolve/validate issues.

• Jointly create and deliver customer collateral, portals, documentation, and knowledge transfer.

• Support customer technology transitions, influencing solution architectures and services.

• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.

• Demonstrates understanding on relevant technology and delivery methods.​

• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.

• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role and specific responsibilities

• Work with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions in Japanese environment.

• Assist with task/project implementation for assigned engagements.

• Support implementing new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.

• Jointly creates and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.

• Builds and/or use test environments as the need arises to resolve moderate problems &compatibility issues.

• Understand how software skills and tools to configure, deploy and/or tackle Cisco products and solutions.

• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Preferred Qualifications:

• Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)

• Has experience in working with Japanese company and understands Japanese business cultures.

• 2-3 years of relevant experience in network’s technical lifecycle service including Planning, Design, Implementation, and Optimization of Service Provider Solutions. The candidate needs to have minimum 1 year of service provider related project experience with Routers and Switches.

• Good understanding of End-to-end Service Provider Architectures, with a baseline focus on Routers/Switches with Service Provider related technologies.

• Good knowledge in Service Provider related SP core protocols/technologies such as OSPF, ISIS, BGP, MPLS, Segment Routing, L2VPN, SD-WAN, Traffic Engineering, etc.

• Associate level (e.g. CCNA) or equivalent relevant certification desired.​ (CCNP or higher certification is a plus)

• Work experiences in Cloud and Virtualization technologies such as Dockers and Kubernetes, Amazon Web services, OpenStack, etc. are plus.

• Good technical writing skills and have experience in writing high and low-level designs (including drawings), test, MOP, and implementation plans.

• Developing presentation skills. Shares information and communicates clearly with team members to complete deliverable. Encourages and accepts feedback​

• Effective written and verbal communications skills, experience working directly with customers, and ability to relate to customer representatives at various levels.

• The candidate is a distributed team member often working with people from different cultures and geographies and effectively collaborates with internal Cisco.

• Additional Language skills such as Chinese speaker is a plus.

• Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.

• Certification in AWS/Google/Oracle, RedHat, DevOps (i.e., Cisco DevNet), etc. is a plus.