Bilingual Technical Service Representative 2:00 p.m. – 9:00 p.m. (Days off: Sunday and Monday)

Job Title - Customer Technical Support Representative

3M Health Care is now Solventum 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 
As a Customer Technical Support Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

How you will make an impact 

• Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices

• Providing direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed

• Performing daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory

• Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met

• Providing effective communication to internal and external customers through the use of e-mail, phone, and text messaging system

Your Skills and Expertise   

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: 

• High School Diploma/GED from AND five (5) years of experience in customer service

In addition to the above requirements, the following are also required:  

• One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact

 Additional qualifications that could help you succeed even further in this role include:

• Proficient use of Microsoft Office products

• Must be willing to travel in order to attend scheduled business training and corporate functions when required

• Strong desire to provide top level customer support

• Demonstrated problem solving skills and ability to communicate effectively both verbally and in writing

• Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes

Work location: Remote (Heredia, Belén)

Scheduled: 1:00 pm - 9:00pm. (Days off: Sunday and Monday)

Relocation Assistance: Not authorized.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.