Customer Support Representative I

It's fun to work in a company where people truly believe in what they are doing!

The Customer Support Representative at Neogen plays a pivotal role in delivering exceptional service to our customers by responding to inquiries, troubleshooting issues, and ensuring smooth order processing. This position is designed as a career pathway, with clear progression from Level I to Level III. It provides an opportunity for individuals to develop and enhance their customer service skills, become proficient in Neogen products and services, and take on increasing responsibility and specialized tasks as they grow within the customer service organization.

Are you a detail-oriented customer service professional who enjoys helping customers and keeping processes running smoothly? We are seeking a Customer Service Representative to serve as a trusted first point of contact for customer inquiries across phone, email, and chat. In this role, you will support customers with routine questions, maintain accurate account information, coordinate submissions and orders, and help ensure a professional, responsive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing clear, professional, and customer-focused support.
• Answer routine questions related to order status, sample submissions, results inquiries, invoices, and other basic service needs.
• Route customer submissions, manage sample orders, and update account information accurately in Salesforce and internal systems.
• Troubleshoot minor customer issues and escalate complex or sensitive matters to the appropriate team members when needed.
• Support administrative and in-office tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control.
• Manage multiple customer service tasks efficiently while maintaining attention to detail and service quality.

Job Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Experience in a customer service, administrative, or office environment strongly preferred.
• Proficiency with Microsoft Office Suite required; experience with Salesforce preferred.
• Strong verbal and written communication skills, including professional phone etiquette.
• Ability to resolve routine customer inquiries accurately, efficiently, and with a customer-centric approach.
• Strong attention to detail, time management skills, and ability to work collaboratively as part of a team.

What We Offer

• A standard benefits package.
• An opportunity to contribute to a customer-focused team in a professional office environment.
• A role that supports skill development in customer service, administrative operations, and internal systems.
• A collaborative setting where accuracy, responsiveness, and teamwork are valued.

If you are organized, service-minded, and ready to support customers with professionalism and care, we'd love to hear from you. Join our team and apply today.

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.