Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Responsible for supporting service sales operations and commercial execution activities throughout the customer service lifecycle. This role manages operational processes related to quotations, order fulfillment, service delivery support, vendor management, procurement, billing, and customer coordination to ensure efficient execution and revenue realization.

Acts as a key liaison between Commercial, Service, Supply Chain, Finance, Vendors, and Customers to drive operational excellence, improve customer experience, and ensure compliance with company policies and business requirements. The position requires strong coordination, problem-solving, and stakeholder management skills to support business growth and operational performance.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
• Support the Commercial and Channel Partner teams by preparing quotations, processing orders, tracking order status, and ensuring timely order fulfillment.
• Coordinate the end-to-end service operations process, including parts ordering, logistics coordination, service scheduling, and return of parts/tools after job completion.
• Monitor service contracts, warranty cases, and service-related transactions to ensure accurate execution and revenue realization.
• Partner with Commercial, Service Delivery, Field Engineers, and customers to drive operational excellence and support business revenue targets.
• Manage vendor relationships, including supplier onboarding, purchase order creation, service procurement, performance monitoring, and invoice processing.
• Coordinate vendor service activities with internal stakeholders and customers to ensure services are delivered according to agreed timelines and requirements.
• Support billing and invoicing processes by ensuring service documentation, service reports, proof of delivery, and other required information are completed accurately and submitted on time.
• Track and resolve operational issues related to quotations, orders, deliveries, billing discrepancies, returns, and customer inquiries.
• Maintain accurate records and operational data in company systems while ensuring compliance with company policies, quality requirements, and financial controls.
• Work closely with cross-functional teams including Commercial, Service, Finance, Logistics, Procurement, and Customer Service to improve process efficiency and customer satisfaction.
• Prepare operational reports, analyze service-related data, and provide recommendations to support business decisions and continuous process improvement.
• Serve as a key point of contact for internal and external stakeholders regarding service operations, vendor coordination, and order fulfillment activities.

Desired Characteristics

• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Strong vendor and purchasing management skills.
• Logistic management skills

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

 

#LI-SE

Additional Information