Director of IT / Technology, Innovation & Data

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your seaside gathering place in the Caribbean's culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.

About the role:  

BASIC PURPOSE:  Applicants are required to have three to five years experience in IT, in a managerial capacity, preferably in a hotel environment. Applicants should also have a technical background of MCSE Certifications, and strong PC skills based on Microsoft operating systems and applications.  An IT Degree qualification is preferred, however, not essential with previous relevant experience.  Qualified candidates will also have project management experience. 

Some specific skills needed to perform the job are: Network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network switch management, operating system and application software upgrading, prioritization of multiple projects and demands on a weekly, daily and hourly basis, anti-virus and firewall management, hardware configuration and troubleshooting, hotel specific application maintenance and administration.

The Director of Technology, Innovation & Data reports to the Director of Finance.

What you will do:

• Maintain harmonious and professional relationship with all departments and Home Office.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Must have strong interpersonal skills and be able to relate to all levels of management.

• Must be able to assist hotel guests with technical requirements and issues.

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

• Establish and maintain user procedures and hardware familiarization for all systems.

• Establish and maintain system security procedures consistent with control requirements and corporate policy.

• Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses.

What you bring:

• University or College degree – major in IT

• Five years experience in hotel IT

• Minimum two years experience as Hotel Director of IT is preferred

• Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.

• Strong organizational and time-management skills

• Discretion and confidentiality 

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

•    Successful candidates will be hired as a full-time employee. Successful candidates are expected to work, day, evening, holidays, and/or weekends.