Customer Service Associate Grand Market PT/SW

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

As a Customer Service Associate for Grand Market, you will receive and address customer queries, complaints, special orders, or returns. You will also compile information from the customer, examine problems and give information or assistance to guests regarding products, promotions, availability, or pricing.

What You Get to Do

• Greet customers of the Grand Market as they enter the store.
• Answer customer questions about products and promotions.
• Keep the store environment fresh and abundant.
• Ask customers about their experience at check out.
• Cash management of daily sales.
• Practice courteous, friendly customer service always.
• Knowledge of product location in the store.
• Face product for the best available view to customers.
• Understand the proper use of check stand equipment (register, scanner, scale, printers).
• Execute and follow all financial transactions procedures including, but not limited to, cash, checks, charges, credit cards, WIC, gift certificates, rainchecks, voids, and coupons.
• Understand and implement all the current store programs, weekly specials, coupons, and ads.
• Ensure proper vendor check-in according to store procedures.
• Follow all policies regarding the sale of tobacco products and certain over-the-counter drugs.
• Utilize correct cash handling procedures and maintain an acceptable level of variance in the cash drawer.
• Maintain a clean and safe check-out area.
• When requested stock shelves, rotate product per stocking instructions. Maintain checkout and front-end area by cleaning glass, floors, and shelves.
• Perform other duties as assigned.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Great attitude.
• A willingness to learn and develop.
• A love of community.
• Must be able to pass Wewinabi's Non-Gaming Suitability Standards background check.
• Able to work with minimum direction after job assignment and work either individually and/or as a team member.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Must have strong Guest service skills.
• Must possess excellent communication (written and oral) and organizational skills.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
• Must be able to apply common sense understanding to a variety of situations, in order to define problems, collect data, analyze facts, and determine appropriate response.
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

While performing the duties of this job, the Associate is regularly required to:

• Talk and hear;
• See and adjust focus to include close, distance, color, depth, and peripheral vision;
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
• Handle objects, tools, and controls; reach with arms and hands.

While performing the duties of this job, the associate is regularly exposed to:

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (operations areas).
• Moving mechanical and/or electrical components.
• At times may be exposed to outside weather conditions.