AI and Tech Consultant (Second Line IT Support) - Bristol (Hybrid)

We're HFBAC, and we're recruiting for a values-first IT MSP in Bristol that actually means it.

Here's the deal: This IT Managed Service Provider is tired of hiring talented technical people and grinding them down with endless ticket work. They know skilled engineers burn out when they're stuck doing password resets and repetitive support.

They believe fairness means giving engineers actual engineering work.

So they've structured this role to do exactly that - support work mixed with real projects, clear progression, and a small team where you're not just a resource code.

THE ROLE:

• Second Line / MSP Engineer at a Bristol MSP with a starting salary of £30,000 up to £35,000 for more experienced engineers.
  
• You'll handle escalated support tickets from the service desk - real technical challenges that need solving. No service desk/password resets. 
• You'll also work on projects: Cyber Essentials assessments, Microsoft Copilot rollouts, workflow automation implementations as well as hardware builds. The work rotates so everyone does a mix - which means you're learning constantly and nothing gets boring.
• The service desk books your time, so you know what you're doing and when. No chaos. No surprise calls. You work within a documented framework - which means you're learning how to scale, not just firefighting.
• You'll use HaloPSA, NinjaRMM, ConnectWise Control, SentinelOne, Huntress EDR, Microsoft 365. Real MSP tech stack stuff.
• Client site visits happen as and when needed - maybe once a month, not twice weekly.
• Your job title will be AI and Technology Consultant (we look for Second Line IT Support people because that is a more traditional job title).
• Most of your work is remote.
• You're part of a small technical team with direct access to your manager (Louis) and leadership.

 

PROGRESSION IS REAL HERE:

• You're not spending three years at level one waiting for someone to leave.
  
• They have a clear skills matrix. You know exactly what you need to do to get to level two. Everyone who joins at this level and actually engages moves up. Some faster than others - that depends on how hard you push and how much you want to learn.
• Six-month and twelve-month reviews with clear progression targets. You have real conversations about your development, not generic HR tick boxes.
  

 

WHAT WE'RE LOOKING FOR:

• 2 - 3 years IT Support experience (you understand how managed services actually works - service desk triage, SLAs, client expectations, the difference between support and projects).
  
• Strong technical fundamentals: Windows Server, M365, core networking, comfort with the MSP tech stack.
• Security tooling or Cyber Essentials experience (or genuine willingness to learn - not just "I'll figure it out").
  
• You care about learning. New certs, new tech, industry evolution - you're into it.
• You work well in a team. You're not the type who needs complete autonomy to feel valued. You understand why processes matter when you're scaling.
• You're honest. If you don't know something, you ask. If you mess up, you own it. If you don't understand the process, you say so. That's how they work.

WHY THIS MATTERS:

We built HFBAC to place people into roles where the culture actually supports them.

This one does.

Small team where your manager actually knows what you're doing. Not a big company where you're just a resource or just a number. People know your name and invest in your development.

Their genuine FAMILY values (Fairness, Accountability, Mentorship, Innovation, Long-term thinking, You - people first). They actually mean it. Active DISC profiling, values embedded in hiring and management.

They're growing through MSP acquisition. Real opportunity for progression if you're good and you want to grow.

20 days holiday plus bank holidays. 10 days sick leave from day one. Pension. Friday breakfast. Stocked kitchen. Team that looks out for each other.

Clear feedback loops. They're always evolving and they need people who want to be part of that.

WHAT WON'T WORK:

• If you need complete autonomy and hate processes, this isn't it. They're process-driven because they're scaling and they can't do every job differently.
  
• If you're not actually interested in technical growth, just chasing a job title - it'll show.
• If you can't be honest when you don't know something - that's a problem.
  
• Some people leave after a year because they want more variety and less structure. They know that about themselves. They'd rather know upfront.
• But if you're stuck in your current role waiting for your chance, you're organised, you want real progression, and you want to work with good people - this is it.

THE INTERVIEW PROCESS:

• Chat with Helen from HFBAC (20 mins, phone/video). She'll ask about your background, what's missing in your current role, and whether you're genuinely interested in this kind of work.
  
• Complete a TestGorilla assessment - technical stuff and DISC profile so they understand how you work.
• Technical conversation with Louis (your potential manager).
  
• Come to the office, meet the team, see if it feels right.

INTERESTED?

If you've got 2-3 years IT experience, you care about learning, and you want a role where you're doing actual engineering work with clear progression - please apply.

Get in touch with Helen at HFBAC.

[email protected]

07850 355 343

We're hiring because we're growing, and we're moving quickly. Let's talk this week if you're interested.

HFBAC | Chemistry First | Hiring For and Building Awesome Companies

Recruiting for We Do Your Group Limited | Bradley Stoke, Bristol

RECRUITERS:

If you work with talented second-line engineers, MSP professionals, or technical consultants looking for a role where culture and progression actually matter, we'd love to hear from you.

HFBAC partners with quality recruiters who understand that cultural fit matters as much as technical skills. We're building a small but growing technical team at this MSP, and if you have referrals for this role or want to explore ongoing partnership opportunities, please feel free to reach out.

[email protected] | 07850 355 343