Customer Success Specialist

Overview

Prodware is an international consulting and technology company specializing in digital transformation and business solutions powered by Microsoft technologies. As a long-standing member of Microsoft's Inner Circle for Business Applications, we are recognized among Microsoft's top strategic partners worldwide.

 

At Prodware, our core values - Passion, Audacity, and Trust - guide everything we do. We foster a collaborative and innovative environment where talented people can grow, take on new challenges, and make a meaningful impact.

What We Offer

• An international and collaborative work environment
• Opportunities for learning, professional development, and Microsoft certifications
• Participation in exciting local and international projects
• Clear career growth opportunities
• Competitive compensation and benefits package
• Health insurance and wellness initiatives
• Flexible working arrangements
• A culture that values innovation, teamwork, and continuous improvement

Join Prodware and become part of a team that helps organizations transform, innovate, and succeed in a rapidly changing digital world.

 

For more information, visit:

Homepage | Prodware Georgia | Digital transformation leader (prodwaregroup.com)

Prodware: Overview | LinkedIn

 

Prodware Georgia is an equal opportunity employer.

Prodware Georgia provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law

Responsibilities

Prodware is pleased to announce an opening for the position of Customer Success Specialist.

 

We are looking for a motivated and customer-oriented professional to support one of Prodware’s HR technology solutions. In this role, you will help clients successfully adopt and maximize the value of the platform through onboarding, training, ongoing support, and proactive customer engagement.

 

Following an initial training period, the Customer Success Specialist will take ownership of Level 1 client relationship management, user enablement, and day-to-day customer success activities.

 

This role sits at the intersection of client services, technology, and HR business processes. You will serve as a trusted partner to our clients, ensuring they are onboarded smoothly, trained effectively, supported efficiently, and continuously engaged with the platform.

Key Responsibilities

• Manage the end-to-end onboarding of new clients, ensuring a smooth implementation process and successful platform adoption;
• Configure the platform according to client requirements and business workflows;
• Deliver engaging training sessions and educate users on platform features, workflows, and HR & Recruitment best practices;
• Build strong client relationships by providing proactive support and ensuring high customer satisfaction;
• Lead product update and feature adoption meetings, helping clients maximize the value of the platform;
• Act as the primary point of contact for day-to-day client inquiries and first-level support;
• Collaborate with technical teams to escalate and resolve complex issues efficiently;
• Gather client feedback and contribute to the continuous improvement of products, processes, and training materials.

Qualifications

• Previous experience in Customer Success, Customer Support, Account Management, Training, HR, Recruitment, or another client-facing role;
• Fluent English communication skills, both written and verbal;
• Excellent communication, presentation, and stakeholder management skills;
• Strong problem-solving abilities and a proactive, customer-oriented mindset;
• Ability to manage multiple priorities, work independently, and adapt to changing business needs;
• Experience working with HR software, SaaS products, software implementation, or customer onboarding projects is considered an advantage;
• Comfortable delivering training sessions and supporting users with varying levels of technical expertise.

Nice to Have

• Knowledge of HR and Recruitment processes and best practices;
• Experience working in an international environment;
• Additional language skills (German, French, or Spanish) will be considered a strong advantage.