Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Apache Tomcat Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Project Role Description:
Act as the ongoing interface between the client and the system or application. Responsible for end-to-end administration of enterprise middleware infrastructure including Apache HTTP Server, Apache, IBM WAS, Oracle Weblogic,Tomcat, Microsoft IIS, IBM MQ message queuing platforms, and Ansible-based automation across hybrid on-premises and cloud environments. Ensures high availability, performance, and security of application delivery and messaging layers that underpin critical business applications.

Must Have Skills:
Apache HTTP Server, Apache Tomcat, IBM WAS, Oracle Weblogic, Microsoft IIS (Internet Information Services), Ansible (Automation & Configuration Management), IBM MQ, Hybrid Middleware Operations, SSL/TLS Certificate Management, Web Application Deployment

Job Requirements:
Key Responsibilities:
Administer Apache HTTPs, IHS Server including virtual hosts, mod rewrite, mod proxy, load balancing, and SSL/TLS configuration
Administer Apache Tomcat, IBM WAS, Oracle Weblogic application servers including web application deployment, JVM tuning, connector configuration, and cluster management
Administer Microsoft IIS including site bindings, application pools, HTTPS offloading, URL rewrite rules, and Windows Authentication
Manage IBM MQ: queue managers, channels, queues, topics, dead-letter queues, and message persistence
Maintain Ansible playbooks and roles for automated provisioning, configuration management, patching, and deployment across middleware tiers
Maintain reverse proxy, load balancer, and web application firewall (WAF) rules across Apache and IIS
Manage SSL/TLS certificate provisioning, renewal, and deployment across Apache, Tomcat, and IIS platforms
Monitor middleware health, thread pools, JVM heap usage, MQ queue depths, and message throughput
Perform middleware patching and version upgrades across Apache, Tomcat, IIS, and MQ platforms using Ansible automation
Troubleshoot application deployment failures, connection pool exhaustion, MQ channel errors, and certificate issues
Maintain middleware runbooks, Ansible inventory, deployment playbooks, and architecture documentation



Enterprise Tools & Platforms:
Apache HTTP Server: httpd, mod ssl, mod proxy, mod rewrite, mod status, virtual hosts, access / error log analysis
Apache Tomcat: Tomcat Manager, server.xml, context.xml, catalina.sh, JVM options, clustering, session persistence
Microsoft IIS: IIS Manager, web.config, Application Request Routing (ARR), URL Rewrite, application pool recycling, HTTPS bindings
Message Queuing: IBM MQ (runmqsc),
Ansible: Ansible Core, Ansible Automation Platform (AAP), Roles, Playbooks, Inventory, Ansible Vault
Monitoring: Splunk
Automation: Ansible, PowerShell, Python, Jenkins (CI/CD integration)
ITSM: ServiceNow
Backup: Networker
Security: SSL/TLS (OpenSSL, Let's Encrypt, enterprise CA), WAF rules, CIS benchmarks, Qualys
SLA / KPI Ownership:
Ensure adherence to SLA/KPI commitments across Apache, Tomcat, IIS, Ansible, and MQ platforms
Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all middleware and messaging incidents
Monitor web server availability, MQ queue depth SLAs, Tomcat response times, and Ansible job success rates
Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities:
Participate in war room calls during major middleware or messaging platform incidents
Handle escalation matrix and maintain clear communication with application, development, and business stakeholders
Provide timely status updates during incidents, patching windows, and application deployment events
Participate in governance, service review, change advisory board (CAB), and capacity planning meetings
Coordinate with IBM Support, Red Hat (Ansible), and Microsoft Support for critical issue resolution

Technical Experience:
3 to 5 years of total experience in middleware administration covering Apache, Tomcat, IBM WAS, Oracle Weblogic, IIS, and enterprise MQ platforms
Hands-on experience writing and maintaining Ansible playbooks for middleware automation and configuration management
Working knowledge of IBM MQ administration including queue manager management, channels, and troubleshooting
Practical experience with SSL/TLS certificate lifecycle management across multiple middleware platforms
Familiarity with hybrid environments including on-premises middleware integrated with cloud-hosted application tiers
Exposure to CI/CD pipelines (Jenkins, GitLab CI) and infrastructure-as-code practices is a plus
Red Hat Certified Engineer (RHCE) or Ansible Automation certification preferred IBM MQ Administrator certification a plus

Professional Attributes:
Strong communication and stakeholder management skills in a client-facing environment
Ability to handle critical middleware and messaging incidents and coordinate escalations under pressure
Flexible to work in a hybrid on-call or 24/7 rotation model as required
Strong analytical and troubleshooting mindset across multi-tier application stacks
Willingness to cross-train across middleware technologies and adopt emerging automation and containerization tooling

Educational Qualification:
Bachelor's degree in Computer Science, Information Technology, or a related discipline. Relevant industry certifications in Red Hat Ansible Automation, IBM MQ, Apache administration, or Microsoft IIS are strongly preferred.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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