Senior Sales Operations Compensation Analyst

The Senior Sales Operations Compensation Analyst is responsible for sales compensation administration, governance, audit strategy, bonus administration, contract consultation, and compensation-related process improvement across the Sales and Service organization. This role serves as a subject matter expert for commission schedules, residuals, overrides, guarantees, reassignments, sales/service splits, specialist compensation arrangements, bonuses, and non-standard contractual scenarios.

The Senior Analyst creates and presents recommendations to leadership that improve payment accuracy, consistency, cost control, administrability, and alignment between incentive compensation and business results. This role also provides critical business input, testing, documentation, and change support for commission system modernization and partners cross-functionally with Sales Operations, Sales, Service, Finance/Accounting, Legal, HR/Compensation, Technology, and external vendors.

Job Duties and Responsibilities:

Sales Compensation Program Governance & Administration – 35%

Own complex sales compensation administration and governance for commissions, residuals, overrides, guarantees, reassignments, sales/service splits, specialist and broker compensation schedules, exception requests, retroactive corrections, and contractual commission commitments.

• Serve as the escalation point for complex or non-standard commission scenarios, inquiries, disputes, exceptions, and historical setup issues.
• Monitor and support day-to-day commission inbox activity, rep questions, and issue resolution to elevate recurring themes, process gaps, relationship needs, and opportunities for improvement.
• Interpret and administer commission schedules, residual rules, reassignment treatment, service overrides, sales splits, guarantees, advances, along with specialist and broker compensation arrangements.
• Research, resolve, and document complex commission issues, including overpayments, underpayments, claw-back considerations, and corrective payment recommendations.
• Ensure commission payments are accurate, supportable, consistently applied, and aligned with approved policies, schedules, and contract terms.
• Partner with the Sales Operations Specialist to balance routine intake, tracking, documentation, and simpler inquiries while remaining actively engaged in field-facing support and issue trends.

Compensation Strategy – 25%

Create and present recommendations to leadership regarding sales & service compensation, incentives, bonus structures, contract language, program consistency, cost controls, and administrability.

• Develop leadership recommendations for complex compensation scenarios, plan design questions, audit findings, cost-saving opportunities, and payment alignment.
• Support the development, revision, and administration of bonus plans for sales representatives, service representatives, and leadership as roles and priorities change.
• Evaluate whether incentive payments align with revenue growth, desired sales/service behavior, provider arrangements, and business strategy.
• Provide compensation subject matter expertise for new products, pricing implications, and unique commission scenarios.
• Own and maintain sales compensation plan documentation, business rules, approval records, exception logs, process controls, and historical decision rationale to support consistent interpretation and continuity.

Risk Management – 15%

Develop and execute audit, control, and risk management practices that improve payment accuracy, reduce financial exposure, and strengthen compensation governance.

• Build and maintain a risk-based audit plan designed to improve audit coverage, prioritize high-risk areas, and move toward full rep and broker audits on regular cycles.
• Conduct complex account, representative, broker, product, residual, reassignment, override, and exception audits, including review of downstream payment impact and consistency of application.
• Use trends from commission inquiries, field questions, adjustments, disputes, recurring manual corrections, and exception requests to identify risk areas, recurring error patterns, and process improvement opportunities.
• Quantify overpayments, underpayments, financial exposure, root causes, and recommended remediation related to manual processes, system limitations, unclear contract language, inconsistent rule application, or insufficient documentation.
• Establish governance for compensation exceptions and present audit findings, risk themes, exception trends, and recommended corrective actions to leadership.

System Modernization & Administration – 15%

Serve as the Sales Operations compensation subject matter expert for commission systems and modernization projects while continuing to support administration and improvement of current-state tools and processes.

• Translate complex commission rules, residual schedules, service overrides, sales splits, guarantees, exceptions, and bonus structures into business requirements.
• Provide business input for system configuration, workflow design, reporting needs, controls, documentation, and process standardization.
• Lead compensation-related communication, training, and change readiness efforts for plan updates, system changes, process improvements, audit findings, and recurring field themes.
• Support system testing by helping define real-life scenarios, checking results for accuracy, identifying issues, confirming fixes, and helping stabilize the process after implementation and enhancements.
• Identify risks where manual processes, historical workarounds, inconsistent rules, or unclear ownership should not be carried into the new system.
• Partner with Technology, Accounting, Finance, Sales Operations, Sales, Service, Legal, HR, vendors, and leadership to ensure the system supports accurate and scalable administration.

Sales Operations Support – 10%

Provide support for broader Sales Operations activities where directly connected to compensation governance, incentive administration, system modernization, or leadership priorities.

• Support sales & service compensation-related documentation, process updates, training materials, and stakeholder communications.
• Maintain active working relationships with field representatives, sales and service leaders, and internal partners to support trust, timely issue resolution, and practical understanding of day-to-day compensation impacts.
• Provide subject matter support for case-specific or situation-specific Sales Operations needs tied to compensation, incentives, audits, or system administration.
• Maintain documentation that supports knowledge continuity, consistent interpretation, and reduced reliance on informal historical relationships.
• Collaborate with team members and internal partners to support process clarity, consistent service, and continuous improvement.
• Assist with other Sales Operations priorities as capacity allows and business needs require.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s degree or equivalent combination of education and experience.
• 5–7 years of experience in sales compensation, commission administration, incentive compensation, sales operations, revenue operations, finance operations, accounting support, or a related analytical/business operations role.
• Experience administering or analyzing complex commission plans, residual schedules, overrides, guarantees, split crediting, reassignments, bonuses, or non-standard compensation arrangements.
• Experience creating recommendations, summaries, business cases, or executive-ready materials for leadership review.
• Experience identifying process gaps, control risks, payment errors, root causes, and cost-saving or cleanup opportunities.
• Experience supporting system implementations, UAT, requirements gathering, data validation, process redesign, or technology modernization preferred.
• Advanced Excel and strong analytical skills required; experience with Power BI, CRM systems, commission systems, SQL databases, or reporting tools preferred.
• Ability to interpret contract language, compensation schedules, policies, historical arrangements, and business rules to recommend consistent and administrable outcomes.
• Strong relationship-building and consultation skills, including the ability to quickly establish credibility with new stakeholders.

The salary range reflected is a good faith estimate of the anticipated salary for the position and may vary based on factors described below.

Compensation at Allied Solutions is determined by various factors, including but not limited to, market data, job posting location, relevant experience, level, skills, and internal equity considerations. 

The projected base salary range for this position is $88,100 to $127,710 (annualized USD). This position is also eligible for an annual bonus based on company performance results. Medical, dental, vision, life and disability and 401k benefits are part of the employment offering.  Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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