Concierge Supervisor - Aman Tokyo

Location Overview
Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city’s largest. 

Role

Under the  supervision of the Chief Concierge / Assistant Chief Concierge, Concierge Supervisor is responsible for concierge administrations, ensuring the highest level of guest satisfaction in accordance with the Policy and Procedure and Standard Operating Procedures Manual and Guideline established by the hotel or the corporate office.

Responsibilities

• Understand and embody Aman Flamework, such as Ambition, Purpose, Brand Pillars, Values and Competencies.    
• To ensure that the Brand is protected, to ensure that all business partners and guests are delighted by their on-property experience, in the best traditions of the Aman culture and Flamework.
• Review daily revenue and statistical figures.
• Maximizing hotel profit by upselling transportations, excursions/Aman Journeys.
• Conduct Cross sell to outlets to maximize hotel revenue.
• Be open and supportive with implementation of new ideas.
• Utilize resources to achieve improvement of productivity of tasks and quality of the service.
• Create Aman Journey and excursion with the Chief Concierge / Front Office Manager / Director of Rooms / Hotel Manager.
• Maintain strong relationship with the industry key persons.
• Maintain strong relationship and goodwill with suppliers and third party contractors.

Requirements

• Verbal and written proficiency in English and Japanese
• Degree/Diploma in any discipline
• Minimum 2 years similar experience in an international luxury hotel.
• Computer knowledge, ability to work long hours
• Motivated and team builder
• Flexibility, enthusiasm, initiative
• Goals oriented, desire to achieve goal
• Committed

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.

• Discount on Food & Beverage Outlets and Aman Retail Boutique.

• Meals and coffee breaks during shifts.

• Club activities.

• Birthday Benefit (Food & Beverage outlet experience).

• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.