Patient Navigator - Women's and Children's Services Augusta

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:

The Patient Navigator is the 'front line' personnel who will act as a patient advocate working with the patient care team in communicating scheduling issues. The position will assess the patient's needs, assist physicians and nurses with moving patients through the continuum of care by scheduling patient appointments across several sub-specialties, making appropriate referrals to provide navigation and guidance and navigate all criteria-based scheduling.

Core Responsibilities and Essential Functions:

Patient Care manages the patient's case and ensures the best path for care. The familiarity of communities they serve the society according to age, race, language, ethnic and socioeconomic groups, and development of trusting and therapeutic relationship for improved well-being. Promoting one-on-one contacts to aid patients, families, and caregivers to get through multifaceted health networks.
Coordination of Care: Helps patient coordinate appointments across multidisciplinary care teams and refers them to internal/external resources as needed. Acts as a liaison between patient, nurses, physicians, allied health professionals, and others on the care team. Collaborates with team to develop a comprehensive care plan based on the patients individual needs and preferences.
Patient Advocacy: Serves as the primary educational resource for patients and families on care provided. Communicates relevant information to patients, family-member, physicians, and members of the patient care team. Addresses patient concerns and questions they might have concerning care. Provides education strategies to encourage a sense of empowerment.
Collaboration: Well-developed partnerships with community clinics and social service entities. Collaborates with the primary care/speciality care providers to develop a comprehensive care plan based on the patient's individual needs, preferences, and insurance permissibility. Responsible for continuous communication with the referral coordinator and making sure all necessary paperwork is completed before the patient's scheduled day.
Strong communication, interpersonal, assessment, teamwork, initiative, and versatility are critical skills for the position. Expected personal characteristics of the Patient Navigator are language is spoken, commitment to community, knowledge of cultural values and beliefs, relationships with community and stakeholders.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma / GED General
• Associates Health Administration preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirements.

Minimum 2 years in healthcare setting, patient scheduling or care coordination is required.

Required Minimum Skills:

Computer literacy, excellent organization, and communication skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.