Administrative Specialist - Finance

Join the City of Durango as an Administrative Specialist supporting our Finance Department, where you’ll help community members access City services while contributing to the financial and administrative work that supports our organization.

Based at the front window in City Hall, this position combines customer service, cash handling, and a variety of financial and administrative responsibilities. You’ll work with community members and City employees, process payments, maintain financial records, and support department operations. This is a great opportunity to put your experience to work, develop new skills, and gain a broader understanding of how the City functions. 

The starting pay for this position is between $21.81 and $23.99 an hour, with opportunities for growth up to $30.54 per hour based on long-term growth and performance within the role.

City of Durango’s Trail to Excellence 
The City of Durango is a purpose-driven organization with more than 400 full-time and 300 part-time and seasonal employees across 15 departments, all working together to provide a wide range of services that keep our community running every day. From public safety and utilities to parks and recreation, our team is dedicated to delivering high-quality services that enhance the lives of all who live, work, and visit here. 

At the city, we focus on continually improving how we work and serve the community. This effort is called the Trail to Excellence (T2E), and every employee plays a part in it. Whether you work outdoors, in an office, or lead a team, your daily efforts connect to the city’s mission of providing excellent service and reaching the city’s vision of being a multigenerational community that is authentic, diverse, engaged, thriving, and environmentally responsible. The full details of this vision are outlined in the city’s strategic plan. 

As a member of our team, your work will be meaningful because: 

• Your ideas help shape citywide improvements. 
• The work you do ties directly into measurable goals. 
• You'll be part of a system that values collaboration, innovation, and results. 

We're looking for team members who share our core values of teamwork, dependability, professionalism, service, respect, innovation, and wellbeing — and who are excited to make a difference in the community we serve.What You’ll Do in This Role:  

• Welcome visitors at the City Hall front window and screen incoming calls, providing excellent customer service and responding to inquiries about billing cycles, payment options, and parking citation dispute processes. 
• Accept and process cash, checks, credit cards, and electronic payments for City operations. 
• Reconcile accounts by accurately applying payments to specific customer accounts using database software. 
• Verify, balance, and close out the cash drawer at the start and end of each shift; prepare and track daily bank deposits and financial reports in compliance with auditing standards. 
• Review and process invoices, purchasing card transactions, and requisitions, and maintain budget expenditure balances. 
• Manage office operations, including processing incoming and outgoing mail, maintaining and ordering office supplies, and coordinating office equipment servicing. 
• Maintain department filing systems and records, including organizing, updating, and purging outdated materials. 
• Maintain a calendar of department and Finance Director activities, meetings, and events, and coordinate activities with other City departments, the public, and outside agencies. 
• Support department meetings by preparing and compiling agenda packets, preparing minutes, and disseminating information. 
• Prepare and proofread reports, letters, memoranda, and statistical charts, and independently compose correspondence as needed. 
• Plan and complete special projects and perform other related duties as assigned.
  

You Have: 

• A high school diploma or GED. 
  
• At least three years of experience in administrative support. 
  
• At least two years of customer service and cash handling experience. 
  
• An equivalent combination of education and experience may be considered. 

You Will Succeed in This Role If You: 

• Enjoy helping community members and answering questions regarding billing cycles, payment options, or city procedures. 
  
• Maintain accuracy and attention to detail when handling payments, balancing accounts, and updating database records. 
  
• Work well both independently and alongside team members in a shared customer service space. 
  
• Communicate clearly and respectfully in person, over the phone, and through written correspondence. 
  
• Are comfortable using standard office software, including Microsoft Word, Excel, and specialized database applications. 
  

What We Can Offer You: 

• Comprehensive medical, dental, and vision insurance. 
  
• Ample personal time off (PTO) and 11 paid holidays.  
  
• 401(a) retirement plan and optional deferred compensation plan.  
  
• Basic life insurance and accidental death & dismemberment (AD&D) coverage.  
  
• Long-term disability coverage. 
  
• Paid Family and Medical Leave (FMLA). 
  
• Access to Employee Assistance Program (EAP).  
  
• Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. 
• Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. 
  
• Free transit pass and family member discounts.  
• Reimbursement for job-related classes to foster continuous learning.  
  
• Sixteen hours of volunteer time off per year to support local non-profit organizations. 
  

View the full Administrative Specialist – Finance job description here.