Operations Coordinator - Afternoon/Evening

Operations Coordinator - Afternoon/Evening *Multiple ShiftsCoordinate the Work. Support the Field. Keep Operations Moving.Full-Time | 11:00 AM–7:30 PM | Growth OpportunitiesTrenchless Today is one of the Northeast's fastest-growing trenchless pipe rehabilitation companies, providing innovative underground infrastructure solutions for residential, commercial, municipal, and industrial customers.Behind every successful project is an operations team making sure the right information gets to the right people at the right time.We're looking for a highly organized, dependable, and proactive Operations Coordinator to support our field teams, customers, and project operations during our afternoon and evening shift.This is a fast-paced position for someone who communicates well, pays close attention to details, follows through on commitments, and can confidently manage multiple priorities without losing track of the details.This is not a traditional receptionist or customer service position. You'll play an important role in keeping field operations organized, customers informed, schedules accurate, and our teams prepared for successful projects.What You'll DoAs an Operations Coordinator, you'll serve as a critical connection between our field technicians, customers, project management, sales team, and other Operations Coordinators.Your responsibilities will include:Coordinate daily field operations and support technicians throughout the afternoon and eveningMonitor active projects and communicate schedule changes, delays, and project updatesMaintain accurate schedules, project information, notes, and documentation within company software systemsCommunicate with customers regarding technician arrival times, project progress, scheduling, access requirements, and other project-related informationCoordinate with field teams to ensure they have the information, materials, equipment, and resources needed to complete scheduled workReview technician updates and follow up when required information or documentation is missingEnsure project notes, photos, videos, appointments, and other required information are entered accurately and on timeAssist with resolving scheduling conflicts and operational issues as they ariseCoordinate changes between field crews, customers, and internal departmentsHelp prepare the following day's field schedule and confirm crews are prepared for upcoming projectsEnsure important information from the afternoon and evening is properly documented and communicated for the next day's operationsMaintain professional and responsive communication with customers throughout their projectSupport the Operations Department with additional administrative and project coordination responsibilities as neededWhat We're Looking ForThis is not an entry-level administrative position.We're looking for someone who can take ownership of their responsibilities, recognize when something needs attention, and follow an issue through until it is resolved.The right person doesn't simply complete tasks—they pay attention to what's happening around them, identify missing information, communicate proactively, and help keep the entire operation moving.Required Qualifications2+ years of experience in operations coordination, dispatch, scheduling, construction administration, project coordination, customer service, or a similar fast-paced environmentStrong organizational and time-management skillsExceptional attention to detail and accuracyStrong written and verbal communication skillsAbility to manage multiple priorities and changing schedules simultaneouslyComfortable communicating with field technicians, customers, managers, and other departmentsStrong computer skills and ability to quickly learn new softwareComfortable using smartphones, tablets, Google Workspace, and digital job-management systemsAbility to remain professional and solution-focused when handling scheduling changes or challenging situationsAbility to work the 11:00 AM–7:30 PM shift consistentlyCandidates Must AlsoDemonstrate excellent attendance and reliabilityTake ownership of assigned responsibilitiesFollow established processes and procedures consistentlyCommunicate proactively rather than waiting to be askedMaintain accurate and thorough documentationBe comfortable holding others accountable for required informationWork effectively both independently and as part of a teamMaintain professionalism when communicating with customers and coworkersPreferred QualificationsExperience in any of the following is highly valued:Construction or field service operationsDispatching or technician schedulingProject coordinationServiceTitan or similar field-service management softwareGoogle WorkspaceCustomer communicationUtility, plumbing, excavation, or construction industriesCoordinating multiple field crews or service techniciansCompensation & BenefitsCompetitive hourly compensation based on experienceCompany health insurance401(k) with company matchPaid Time OffPaid HolidaysModern technology and software systemsCareer advancement opportunitiesWho Thrives HereOur strongest Operations Coordinators are:Accountable – They take ownership and follow through.Detail-oriented – They understand that small details can have a major impact on a project.Proactive – They identify problems before they become bigger problems.Organized – They can manage multiple crews, customers, projects, and priorities.Clear communicators – They make sure everyone has the information they need.Calm under pressure – They can adjust when schedules and priorities change.Team-focused – They understand that Operations exists to help the entire organization succeed.Reliable – Their team can count on them to be present, prepared, and engaged.Why Trenchless Today?We're building one of the premier trenchless contractors in the Northeast, and strong operations are essential to our continued growth.As an Operations Coordinator, you won't simply sit behind a desk processing paperwork. You'll be directly involved in the daily execution of our projects and play an important role in supporting our technicians, customers, and leadership team.You'll receive:Training and developmentExposure to a specialized and growing construction industryOpportunities to develop project and operations management skillsClear opportunities for increased responsibility and advancementModern software and technologySupportive leadershipA team that values accountability, communication, accuracy, and continuous improvementYou'll Be Successful Here If You Are...Someone who notices when something doesn't look rightSomeone who follows up instead of assuming someone else handled itSomeone who documents important information without being remindedSomeone who can respectfully hold coworkers accountableSomeone who enjoys solving problemsSomeone who communicates before a problem becomes an emergencySomeone who takes pride in keeping things organizedSomeone who wants responsibility and opportunities to growSee What We DoWant to learn more about Trenchless Today before you apply?Visit our YouTube, Facebook, and Instagram pages to see our crews, projects, specialized equipment, company culture, and the innovative trenchless technology our Operations team helps coordinate every day.See the work. Meet the team. Discover what it's like to build a career with Trenchless Today.Apply TodayIf you're looking for a fast-paced operations position where your organization, communication, and problem-solving skills have a direct impact on the success of the company, we'd like to hear from you.Join Trenchless Today and help keep the people, projects, and information behind our field operations moving forward.