Director, Financial Crime Compliance, US

We are seeking an experienced Financial Crime Compliance leader to serve as the senior Financial Crime representative for Manulife's United States businesses.
In this role, you will oversee Financial Crime Compliance risks and regulatory obligations across a diverse portfolio of businesses spanning Insurance, Wealth, and Asset Management. You will serve as a trusted advisor to senior business leaders, represent the organization in regulatory and industry engagements, and play a key role in advancing our Financial Crime modernization journey.
This is a highly visible leadership role that offers the opportunity to influence strategy, strengthen regulatory relationships, and help shape the future of Financial Crime risk management within a global financial services organization.

Position Responsibilities:

•    Provide oversight of Financial Crime Compliance risks, regulatory obligations, and governance activities across Manulife's US businesses.
•    Serve as a trusted advisor to business and functional leaders on AML, sanctions, fraud, anti-bribery and corruption, and broader Financial Crime matters.
•    Maintain a consolidated view of Financial Crime risks, priorities, regulatory developments, and program effectiveness across Insurance, Wealth, and Asset Management businesses.
•    Lead engagement with regulators and support regulatory examinations, inquiries, and remediation activities.
•    Partner with global Financial Crime, Compliance, Risk, Technology, and business leaders to support implementation of Financial Crime modernization initiatives.
•    Represent US business and regulatory requirements in strategic change programs and support adoption of new capabilities, processes, and technologies.
•    Develop and maintain strong relationships with industry associations, regulatory bodies, and external stakeholders.
•    Prepare and present Financial Crime risk and program updates to senior management and governance committees.

Required Qualifications:

•    Significant Financial Crime Compliance leadership experience within a large insurance or diversified financial services organization, with the ability to oversee Financial Crime risks across multiple business models, including insurance, wealth, and asset management.
•    Deep expertise in AML, sanctions, fraud, anti-bribery and corruption, and broader Financial Crime Compliance requirements.
•    Experience engaging with regulators, senior executives, and governance committees in a highly regulated environment.
•    Strong stakeholder management and influencing skills, with the ability to build credibility and drive outcomes across diverse groups.
•    Experience supporting business transformation, regulatory change, or large-scale compliance initiatives.
•    Strong communication and presentation skills, including experience preparing executive-level reporting.
•    Professional certifications such as CAMS, CFCS, CGSS, CFE, ICA, or similar are considered an asset.

Preferred Qualifications: 

•    Strong understanding of Financial Crime risks within the insurance sector.
•    Ability to balance strategic thinking with practical execution.
•    Proven track record of building trusted relationships with regulators, business leaders, and industry stakeholders.
•    Experience operating across complex organizational structures and multiple lines of business.
•    Passion for innovation, modernization, and continuous improvement.

When you join our team: 

•    We’ll empower you to learn and grow the career you want.  
•    We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
•    As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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Company: John Hancock Life Insurance Company (U.S.A.)