Administrative Services Senior Representative - Evernorth - Hybrid

This is an exciting opportunity to join the Evernorth Pharmacy Benefits Services team. 

Based near the Boston, MA area (Newton/Framingham), the Administrative Services Senior Representative will provide support for a fast-growing team leading a large-scale technology transformation. This role serves as a trusted partner, professional problem solver, and strategic administrative resource. In addition to traditional administrative and office management responsibilities, this position will support cross-functional initiatives, internal communications, reporting, and special projects. 

The ideal candidate will demonstrate exceptional organizational skills, sound judgment, discretion, and the ability to effectively manage multiple priorities in a fast-paced environment. 

Responsibilities 

Executive and Administrative Support 

• Perform diversified and confidential administrative duties for leaders, leveraging broad experience and knowledge of organizational policies and practices. 

• Manage complex scheduling requests involving multiple leadership levels across the enterprise with speed, accuracy, and efficiency. 

• Maintain highly effective calendaring systems and proactively identify opportunities to improve efficiency and effectiveness. 

• Make last-minute scheduling decisions based on changing business priorities and organizational needs while exercising sound judgment. 

• Handle travel arrangements for leaders and prepare, reconcile, and submit expense reports. 

Meeting & Event Coordination 

• Serve as the administrative lead for department meetings, including scheduling, logistics, technology support, and meeting execution. 

• Coordinate meeting logistics for both in-person and Microsoft Teams meetings, including room reservations, materials distribution, SharePoint posting, and participant communications. 

• Manage virtual engagement tools and meeting support activities, including Slido submissions, post-meeting surveys, and communication of survey results. 

• Ensure all technology requirements are addressed to support successful meeting execution. 

Communications & Team Support 

• Support internal communication activities, including organizational announcements, leadership communications, town hall presentations, and operational updates. 

• Publish and maintain department organizational charts. 

• Maintain departmental distribution lists and communication resources. 

• Coordinate onboarding activities for new employees to ensure a seamless onboarding experience. 

Cross-Functional Collaboration 

• Build and maintain strong working relationships with internal partners, including: 

• Administrative and Executive Assistants 

• Technology Support Teams 

• Corporate Communications 

• Corporate Travel 

• Real Estate and Workplace Services 

• Collaborate with and provide backup support to other administrative professionals as needed. 

Department Operations 

• Manage department space planning activities in partnership with the Real Estate team. 

• Order equipment and supplies through approved procurement systems. 

• Support vendor payment activities, including invoice tracking and approvals. 

• Serve as a delegate for travel and expense processing through Concur. 

• Support departmental projects, reporting, and operational initiatives as assigned. 

Required Qualifications 

• High School Diploma or GED required; Associate's or Bachelor's degree preferred. 

• 5+ years of progressively responsible administrative support, executive assistant, project coordination, or related experience. 

• Demonstrated ability to work independently while maintaining confidentiality and exercising sound judgment. 

• Exceptional organizational and prioritization skills with the ability to manage multiple competing priorities. 

• Strong verbal and written communication skills. 

• Experience managing complex executive calendars and coordinating meetings across multiple teams and organizational levels. 

• Proficiency with Microsoft Office applications, including: 

• Outlook 

• Word 

• PowerPoint 

• Excel 

• Experience utilizing Microsoft Teams and other collaboration technologies. 

• Ability to build effective relationships and collaborate across a highly matrixed organization. 

• Technical aptitude and the ability to troubleshoot technology issues in partnership with support teams. 

Preferred Qualifications 

• Experience supporting technology organizations, transformation initiatives, or large-scale business operations. 

• Experience with Concur expense management systems. 

• Experience with SharePoint administration and content management. 

• Experience supporting senior leadership in a corporate environment. 

Preferred Competencies 

• Strong attention to detail and commitment to quality. 

• Ability to anticipate needs, identify potential issues, and proactively implement solutions. 

• Demonstrated ability to remain composed and effective in a fast-paced environment. 

• Strong customer-focused mindset and service orientation. 

• Ability to act decisively, gather information efficiently, and execute with urgency. 

• Flexibility to support multiple leaders and changing business priorities. 

• Working knowledge of mobile, desktop, audio, and video technologies.