Housekeeping Manager

Housekeeping Manager

Department: Housekeeping

Reports To: Housekeeping Manager

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.

About the Role

Champions Club is looking for a Housekeeping Manager to join our growing team! The Housekeeping Manager will oversee the daily operations of the housekeeping and laundry departments, ensuring the highest standards of cleanliness, quality, and service across the hotel. Your role involves managing staff, inventory, budgets, and guest satisfaction, all while maintaining a safe, organized, and efficient work environment.

This is a Full-time position, working approximately 40 hours per week. 

Responsibilities

• Supervising housekeeping and laundry staff, including performance evaluations, training, and development.
• Assisting in the creation and management of the annual budget, ensuring cost control for staffing, linen, and cleaning supplies.
• Scheduling staff according to labor standards and occupancy forecasts.
• Ensuring room quality is maintained according to hotel and brand standards.
• Assigning rooms to housekeepers and providing additional support for deep cleaning when necessary.
• Managing storage areas to maintain adequate supplies and ensure security.
• Inspecting rooms, public areas, storage areas, and laundry to maintain cleanliness and safety standards.
• Ensuring housekeepers are fully equipped with necessary supplies and maintaining cleanliness in their work areas.
• Collaborating with maintenance staff to address any necessary repairs or issues.
• Ensuring proper handling of guest lost and found items, and enforcing safety and security procedures.
• Hiring, training, and motivating housekeeping staff to meet brand service standards.
• Controlling inventory and ordering supplies to ensure adequate stock levels.
• Conducting regular inspections to ensure compliance with health regulations and safety standards.
• Monitoring productivity and labor costs to meet department goals.
• Reporting emergency situations to management promptly and effectively.

 Experience & Skills

• Must be 21 years or older
• At least 3 years of management experience in a hotel 
• High school diploma or equivalent required 
• Previous hotel housekeeping management experience required.
• Skilled in hotel systems and technologies with a strong attention to detail.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Flexible schedule with the ability to adapt to business needs.
• Strong communication skills, with the ability to interact professionally with guests, associates, and vendors.
• Ability to effectively report information and follow policies and procedures.
• High level of integrity, ensuring the consistent application of hotel and brand standards.

Qualities & Preferences

• Exemplary time and resource management including good attendance
• Ability to maintain peak performance during high stress situations 
• Experience in hotel systems and inventory management.
• Knowledge of industry standards and cleaning procedures.
• Commitment to team development and staff retention through training and motivation.