Operations Manager - Lincoln, NE

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The On-Street Operations Manager oversees the operations of a location(s), under the direction of the Operations Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the On-Street Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Principal Job Duties:

· Lead, direct, and develop team of employees for on-street operations.

· Manage, plan, schedule, train and direct the activities of on-site employees.

· Identifying high potential employees to support the organization’s continued growth.

· Responsible for assisting in payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.

· Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.

· Responsible for maintaining client relationships.

· Daily/Weekly communication with General Manager to discuss current team performance, disciplinary actions that need to be taken, highlight/rave those who are succeeding, game plan for the upcoming week, look at data and trends to make decisions in the field

· Pre-Shift meetings/communication with Enforcement Officers each day that are scheduled to work to make sure everyone is prepared and knows what their responsibilities are for the day

· Game plan for the upcoming week, look at data and trends to make decisions in the field

· Conduct interviews for the On-Street Enforcement Team

· Work directly with our recruiter to make sure staffing levels are accurately communicated and holes are being filled.

· Conduct New Hire Training for the On-Street Enforcement Team

· Conduct Monthly All-Staff Re-Training’s to be in compliance with Audit Standards

· Have a full understanding of Audit Requirements and lead within those guidelines.

· Use Passport, BI, and LPR Data to track Enforcement Team Performance and make decisions based on findings.

· Meet with our Appeals Coordinator once a week to review improperly written citations, appeals that were due to enforcement officer error, address with individuals as needed.

· Perform a Monthly Inventory Check of all Enforcement Equipment and note any damaged or missing items to Director to investigate or replace.

· Have a full understanding of our LPR Vehicles and how we utilize them.

· Help lead various projects that the client may have us complete to better manage the operation or expand into new areas.

· Work directly in the field with Enforcement Officers to ensure success of the team and be an example.

· Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

· Daily, Weekly, Monthly, and Annual financial and operational reports as required.

· Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.

· Implement and complete other projects, programs, and initiatives that may arise from the operation.

· Communicate with local police department and emergency management teams regarding operations when needed.

· Organize and manage the oversight of event operations within LAZ Parking when needed.

· Assist with the monitoring, review, and analysis of the market rate structures.

· Implementation and completion of other projects, programs, and initiatives that may arise.

· Additional related duties as assigned.

· Must be able to work all Husker Football home games and any Memorial Stadium concerts/events

· Job is Monday-Friday 8am – 5pm, with the exception of parades and other events that may require assistance with street closures and meter hooding’s.

Education:

· Bachelor's Degree or equivalent work experience.

Experience:

· 1+ year in a Management role.

· Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

· Parking management experience is preferred but not required.

· Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Skills:

· Ability to seek improvement and create an environment of idea sharing and creative problem solving.

· Strong customer service skills and abilities.

· Ability to be approachable and facilitate coaching conversations with employees and managers.

· Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

· Ability to encourage open expression of ideas and opinions.

· Excellent teambuilding and interpersonal skills.

· Ability to work independently and multi-task.

· Ability to communicate professionally and effectively with all levels of the organization.

· Ability to interpret policies, procedures, and standard business practices.

· Demonstrates a sense of urgency and timeliness.

Physical Demands:

· Willingness to work in the elements – heat, wind, snow, rain, etc.

· Ability to lift, push and pull at least 25 pounds.

· Ability to stand and walk for extended periods of time.

· Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must submit to a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.